Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Portia  Thompson

Portia Thompson

Summary

Driven by a commitment to operational efficiency and safety management, I honed critical thinking and strong interpersonal skills across roles at Qantas Ground Services and in the beauty therapy sector. Excelled in fostering stakeholder relationships and leveraging computer proficiency to enhance workplace productivity, consistently achieving commendable results in fast-paced environments. Whilst taking pride in exceptional service delivery, i remain focused on ensuring that tasks are completed to the highest standard.

Overview

5
5
years of professional experience
1
1
Certification

Work History

QantasLink Leading Hand

Qantas Ground Services
08.2022 - Current
  • Servicing multiple QantasLink aircraft types including Dash 8, Boeing 717 and Embraer E190 as a Ramp Leading Hand.
  • Pushback operator.
  • Receipt and dispatch of all QantasLink aircraft.
  • Adhering to and promoting Qantas ramp safety requirements and WH&S principles whilst operating ground equipment, ensuring safety remains paramount.
  • Exhibiting exceptional problem solving and decision making skills during time sensitive circumstances.
  • Working in teams to guarantee the safe departure of aircraft, whilst cultivating a positive work environment.
  • Displaying leadership skills whilst managing multiple tasks simultaneously.
  • Customer and stakeholder interactions.


Beauty Therapist

Total Care Dental And Dermal/Dermaesthetique
10.2021 - 08.2022

Dermaesthetique is an advanced boutique dermal clinic, located in Bondi Junction, specialising in spa therapies.

  • Organisational responsibilities regarding business promotion/marketing.
  • Identification, assessment and treatment of skin imperfections on clients.
  • Demonstrating enhanced client and stakeholder relationships, determined to aid in the growth of the business.
  • Managing appointment schedules, optimising time slot availability and minimising wait times.
  • Collaboration with work peers to create a safe and welcoming environment for all clients.

Beauty Therapist

Elevate Hub Day Spa
04.2021 - 02.2022

A luxury spa located in the heart of Mona Vale, displaying a holistic approach to Beauty and Wellness.

  • Demonstrating key knowledge regarding specific beauty therapy techniques and treatments.
  • Providing safe treatments through consistent hygiene and sanitisation practices according to strict guidelines.
  • Client relationships through distinguished customer service and effective communication skills.
  • Prided on receiving positive feedback from clients, ultimately adding to the businesses reputation.
  • Working both independently and in a team setting to ensure time critical deadlines were met.

Apprentice

Bella Spazio
03.2020 - 04.2021

A boutique salon, committed to providing superior beauty therapies and cosmetic medicine.

  • Developed practical skills through assisting professional therapists.
  • Working under guidance, learning optimal practices and techniques.
  • Proper and safe use of equipment, ensuring company policies and safety guidelines were adhered to.
  • Demonstrated strong work ethic through punctuality and time management skills.
  • Assisted in problem solving activities, contributing to the overall success of the business.

Retail Assistant

Kmart
02.2019 - 02.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, labelling items clearly in order to engage customers through visual appeal.
  • Answering customer enquiries both over the phone and in-store.
  • Collaboration with workplace peers, accomplishing sales and creating a proactive workplace environment.

Education

Tafe Western
Orange, NSW 2800
06.2021

James Sheahan Catholic High School
Orange, NSW 2800
12.2019

Ogilvie Highs School
New Town Rd, TAS 7008
12.2018

Skills

  • Safety management and awareness
  • Operational efficiency regarding workplace procedures
  • Critical thinking and problem solving
  • Tact and diplomacy
  • Strong interpersonal skills
  • Admirable written and verbal communication skills
  • Computer proficiency with office suites and presentation software
  • Motivated to learn and further develop existing skills

Certification

  • NSW Drivers License (Unrestricted).
  • CAT 2PD Airside Drivers License.
  • Aeronautical Radio Operator Certificate (AROC).
  • CERT III beauty therapy.
  • CERT III nail technology.
  • Statement of attainment in body reflexology.
  • CERT IV Beauty Services.



Timeline

QantasLink Leading Hand

Qantas Ground Services
08.2022 - Current

Beauty Therapist

Total Care Dental And Dermal/Dermaesthetique
10.2021 - 08.2022

Beauty Therapist

Elevate Hub Day Spa
04.2021 - 02.2022

Apprentice

Bella Spazio
03.2020 - 04.2021

Retail Assistant

Kmart
02.2019 - 02.2021

Tafe Western

James Sheahan Catholic High School

Ogilvie Highs School
Portia Thompson