Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Portia Whitehead
References
Timeline
Generic

Portia Whitehead

Truganina,VIC

Summary

My objective is to be part of a team that utilities my varied skills and qualifications, so I may contribute to the overall success of the company. Ideally to be part of a diverse and collaborative team where we can learn and support each other to achieve business objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Target
Point Cook, VIC
05.2023 - Current
  • Greeted customers in a friendly manner and assisted with their inquiries.
  • Provided product knowledge to customers through effective communication.
  • Maintained a clean and organized work area at all times.
  • Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
  • Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
  • Responded promptly to customer inquiries about order status or product availability.
  • Managed stock levels by ordering necessary supplies when needed.
  • Organized promotional displays according to company guidelines.

Crew Member

McDonalds
Werribee, VIC
03.2022 - 05.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.

Administration Assistant

Cassar Automotive & Tyres
Hoppers Crossing, VIC
12.2020 - 11.2021
  • Provided administrative support to management team.
  • Answered incoming calls in a professional manner.
  • Organized and maintained files, including electronic records.
  • Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
  • Greeted visitors in a courteous manner and provided assistance when necessary.
  • Monitored office equipment usage logs to ensure proper maintenance is performed.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Provided general clerical support as required by departmental needs.

Education

High School Diploma -

Mackillop College
Werribee, VIC
10-2023

Skills

  • Cash Handling
  • Complaint Handling
  • Customer Service
  • Time Management
  • Computer Skills
  • Self Motivation
  • Problem-solving aptitude
  • High-energy attitude
  • Attention to Detail
  • Customer service excellence
  • Multitasking

Affiliations

  • Music
  • Acting
  • Fashion
  • Learning
  • Helping others
  • Spending time with family and friends

Accomplishments

  • Volleyball Interschool Sports 2018

Certification

  • CUA30920 Certificate III In Music
  • Year 11 Completed
  • Drivers Learner Permit

Languages

English
Professional

Portia Whitehead

  • Volunteered over school holidays and weekends at Rare Records.

References

References available upon request.

Timeline

Customer Service Assistant

Target
05.2023 - Current

Crew Member

McDonalds
03.2022 - 05.2022

Administration Assistant

Cassar Automotive & Tyres
12.2020 - 11.2021

High School Diploma -

Mackillop College
Portia Whitehead