Summary
Overview
Work History
Education
Skills
Additional Qualifications And Licenses
References
Timeline
Generic

Poshan Sharma

Darwin,NT

Summary

Skilled multitasker With hands-on experience in project leadership and repair technician roles. With superior work ethic and good teamwork, problem-solving and organizational skills. Seeking a technical role to utilize expertise in engineering field and contribute to team success and willing to take on any task to help team.

Overview

5
5
years of professional experience

Work History

Team Member

Woolworth
05.2022 - Current
  • Monitored and verified all merchandise was properly priced and labeled.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Assisted customers in selecting merchandise best suited to needs.
  • Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
  • Learned all required tasks quickly to maximize performance.
  • Maintained database systems to track and analyze operational data.
  • Operated register to process payments and collect cash payment for order totals.
  • Learned and adapted quickly to new technology and software applications.

Team Leader (Customer Service)

BP Roadhouse
03.2021 - 05.2023
  • Lead team in delivering exceptional customer service and managing transactions
  • Managed approximately 30 incoming calls, emails and purchase orders per day.
  • Booking tickets, pass for Greyhound travels.
  • Console operating and cash handling.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Internship

Navitas Professional
03.2019 - 02.2020
  • Demonstrated initiative and adaptability in professional setting
  • Managing projects works and completing within deadlines.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.

Repair Technician

Ingenico Group
10.2019 - 02.2020
  • Diagnosed and repaired faulty EFTPOS terminals, demonstrating technical expertise
  • Collaborated with team to streamline repair processes and meet production targets
  • Managed inventory and logistics to ensure timely delivery and dispatch of repaired terminals.
  • Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for variety of devices.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Maintained inventory of repair supplies and ordered parts.

Education

Diploma & Adv. Diploma in Leadership and Management - Organizational Leadership

IHBC
Darwin, NT
03.2022

Master's in project management - Project Management

Central Queensland University
Melbourne, VIC
11.2017

Bachelor of Electrical Engineering - Electrical Engineering

Tribhuvan University
Darwin, NT
06.2015

Skills

  • Multitasking and Organization
  • Tech-Savvy
  • Fast Learner
  • Analytical Thinking
  • Quantitative skills
  • Outstanding communication skills
  • Report Writing
  • Project Management
  • Spreadsheet tracking
  • Creativity and Innovation

Additional Qualifications And Licenses

  • Australian Driving License (Full)
  • Engineer Australia – Professional engineer (Electrical)

References

  • Bikram Pokharel, Pokharelbikram9@gmail.com, 0415208132
  • Rosemarie Mckerlie, bpkatherinemanager@madok01.com, 0457973237

Timeline

Team Member

Woolworth
05.2022 - Current

Team Leader (Customer Service)

BP Roadhouse
03.2021 - 05.2023

Repair Technician

Ingenico Group
10.2019 - 02.2020

Internship

Navitas Professional
03.2019 - 02.2020

Diploma & Adv. Diploma in Leadership and Management - Organizational Leadership

IHBC

Master's in project management - Project Management

Central Queensland University

Bachelor of Electrical Engineering - Electrical Engineering

Tribhuvan University

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Poshan Sharma