Poupe Saysanith
Swan Hill,VIC
Summary
Energetically contributed to Sabaidee Thai-Laos Restaurant's success, enhancing guest relations and service quality through exceptional teamwork and interpersonal skills. Skilled in food safety and preparation, consistently ensured high standards of cleanliness and customer satisfaction. Achieved notable improvements in service efficiency and customer loyalty, demonstrating a commitment to excellence and a passion for the hospitality industry.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Sabaidee Thai- Laos Restaurant
03.2021 - 09.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Met with chef to review daily specials and menu changes.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Kitchen Hand
Sabaidee Thai- Laos Restaurant
03.2021 - 09.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Cleaned and maintained work areas, equipment and utensils.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Learned other teammates' work tasks to train as backup.
Cashier
Asia Shop
01.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Fruit Picker
Koala Cherries
12.2023 - 01.2024
- Picked and arranged fruit following specified instructions.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Reduced crop damage with gentle handling of delicate fruits, ensuring optimal market value.
- Selected fruit to be harvested by studying size, shape, and color.
- Utilized appropriate tools to pick and trim fruits to quality standards.
Education
I - English
Sunraysia Institute of TAFE, Swan Hill
Swan Hill, VIC03.2023
Skills
- Safety awareness
- Speed and Efficiency
- Proper harvesting techniques
- Knowledge of fruit varieties
- Weather Tolerance
- Fruit Grading
- Crop Harvesting
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Food Products Handling and Storage
- Critical Thinking
- Crop Cultivation
- Grounds Maintenance
- Active Listening
- Flexible Schedule
- Hand harvesting
- Decision-Making
- Planting and Cultivation
- Customer Assistance
- Management Support
- Staff Supervision
- Farm safety
- Interpersonal Skills
- Task Prioritization
- Food safety awareness
- Menu Memorization
- Cash Handling
- Order Accuracy
- Guest Relations
- Safe Food Handling
- Relationship Management
- Food safety understanding
- Menu presentation
- Tableside Service
- Fine Dining
- Accurate money handling
- Regulatory Compliance
- Team Player
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Relationship Building
- Cool Under Pressure
- Food handling
- Hospitality service expertise
- Food Safety Standards
- Food and Beverage Service
- Food Preparation and Safety
- Maintaining cleanliness
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
Languages
Thai
Native or Bilingual
Laos
Native or Bilingual
English
Full Professional
Timeline
Fruit Picker
Koala Cherries
12.2023 - 01.2024
Cashier
Asia Shop
01.2023 - 12.2023
Restaurant Waiter
Sabaidee Thai- Laos Restaurant
03.2021 - 09.2022
Kitchen Hand
Sabaidee Thai- Laos Restaurant
03.2021 - 09.2022
I - English
Sunraysia Institute of TAFE, Swan Hill
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