Summary
Overview
Work History
Education
Skills
KEY TRAITS
Websites
Hobbies and Interests
BUSINESS SKILLS
Languages
Accomplishments
References
Timeline
Generic

Prabakaran Mohanan

Sydney,Australia

Summary

I am a Lead Domain CIAM Architect with over 20 years of IT experience in delivering solutions for major digital transformations in a multi-cloud environment using DevOps, security, identity and access management, API gateway, microservices, and event-driven architecture for B2C and B2B customers. I have gained this enterprise-level experience by handling different business segments within Optus, such as Optus Enterprise Business, Consumers, Wholesale, and Retail areas. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Lead Domain Customer Identity and Access Management (CIAM)

Optus Pty Limited
Sydney, Australia
06.2004 - Current
  • Company Overview: We're investing in our people, our communities, our networks, and a sustainable future. Our focus is on creating a better more connected future for Australia.
  • I created a technical architecture in reference to the Versent blueprint to identify the dependencies, resources impact, aligning business stakeholders to the strategic CIAM roadmap.
  • In the Universal Login Page initiative, I showcased the OIDC migration solution to omnichannel consumer (SFCC Shop, My Account, Optus App, Subhub) business stakeholders, identifying and presenting the impact assessment of the solution, and providing associated risks and dependencies to kick off, plan, design, implement, and release.
  • I created a solution to enable SMS OTP as a third level authentication on critical transactions API’s like Update My Profile details on MyAccount and MOA.
  • I also created the Digital Identity Verification (IDV) architecture that onboards different third-party vendors like Connect ID and My Gov ID that satisfy vendor regulations and laws that perform the smooth running of digital IDV using a Trusted Digital Identity Framework (TDIF) and presented to business executives including Head/VPs.
  • I identified and provided the details for the control of PII data across distributed architecture. This created an opportunity for businesses to empower security and protect PII data across organizations using cutting-edge tokenization technology to enable ID as a service across the enterprise to present to business executives.
  • I captured the business requirements, identified the existing CIAM technical product capabilities, and created a high-level solution architecture to onboard Advance MFA like trusted device, biometrics & passkey registration using device fingerprints and device management in the Customer Device for My Optus App.
  • I am one of domain lead who provide an approvals for solutions to onboard Optus Enterprise & Retail applications into Identity Management Platform.
  • I led the MyOptusApp Auth & Authz migration from legacy to our strategic Identity Management platform for authentication and API Gateway for authorisation without have any impact on customer experience.
  • I also presented the Solutions to the Solution Review Board and received successful approvals from other approvers that reduced the risk level from medium (12) to medium (8) after implementation.
  • I troubleshooted and identified the revoke token issues raised during the Bug Bounty Hackathon Programs, presented the solution to business and technical stakeholders for planning and estimation, so that businesses can include the solution in the present quarter Q1 FY25 to kick-start the fix for all the cross-domain SSO applications.
  • I led the ACMA telco regulatory requirement in 2022 to enforce 2FA on our digital channels, which I delivered with the different stage approach of solutions to migrate Digital WEB channels authentication from on-prem Identity Management Platform to cloud Identity Management platform with latest version. Also created a solution to support ACMA telco regulatory on SSO journey from App to WEB.
  • I have been awarded for successfully delivered solutions for those initiatives within the given timeframe.

Senior Solution Architect (CIAM)

Optus Pty Limited
Sydney, Australia
01.2015 - 01.2020
  • I captured the business requirements for API Authentication & Authorization using that I have created a Solution to expose APIs through the API Gateway protect to WEB and MOA channels.
  • I created a solution to onboard Smart Space web application into our Identity Management platform for customer authentication with SAML2 and extend to support OAuth for API consumption in our API Gateway.
  • I created a solution to onboard chatbot APIs into our API Gateway along with Identity Management platform for authentication and authorization.
  • I showcased a stage approach and documented the solutions for MyOptusApp to onboard into our strategic Authentication and Authorisation platform. Also created a solution for single sign on journey from App to WEB.
  • I mentor the app team to write scripts and to automate and continuously improve the deployment tools.
  • I showcased a solution to onboard the APIs into our API Gateway platform with Auth & Authz enabled in omnichannel for consumer (SFCC Shop, My Account, Optus App, Subhub).
  • I have been awarded as a gift card for successfully delivered solutions to onboard APIs into our Auth and Authz platform.

Solution Architect (CIAM)

Optus Pty Limited
Sydney, Australia
01.2010 - 01.2015
  • I created a solution to migrate one portal (old MyAccount), Mobile Zoo, member services (ISP Portal) and CSR Zoo portal to our Identity Management platform from open source IDP platform. And led the WIPRO team to deliver the implementation within the given timeframe and budget.
  • I created a solution and implemented the solution to onboard yesCrowd web application to support Optus community people. Also created a SSO solution in-between one portal (old MyAccount), Mobile Zoo, member services (ISP Portal) applications.

Snr Software Engineer (WEB / Identity Provider SHIB)

Optus Pty Limited
Sydney, Australia
01.2004 - 01.2010
  • I created a solutioned, implemented and delivered a open source (IDP Shibboleth) custom authentication module to support SAML1.0 integration with one portal (old MyAccount), Mobile Zoo, member services (ISP Portal) and Optus CSR Zoo applications.
  • I worked on Ops L2 and L3 support role to maintain and manage the open source IDP platform.
  • I led the portal team to deliver Premium SMS application which will give a opportunity for Content Partner business unit and Reps will be able to adjust the Premium SMS charges for customers whenever there is a issue raised by customers.

Snr Software Consultant

Birlasoft Pty Ltd
Sydney, Australia
07.2000 - 05.2004
  • Company Overview: Birla Soft is leading IT Service base company. I worked as a Software consultant and my client is Optus PTY Ltd Sydney one of Australia’s leading telecommunications and technology company.
  • I developed a Optus CSR Zoo web application which provide support to customer care to access our Mobile Customers subscription details. It was build on Tomcat base web application and created web application using Java, JSP, HTML, CSS, JavaScript in struts with MVC design patterns.
  • I also worked on operational support role to provide on-call support mobile web applications.

Software Engineer Java/J2EE

Pentasoft technologies ltd
Chennai, India
01.1998 - 06.2000
  • Developed e-commerce application for Process Monitor & Tracking Issues to Sony for achieving CMM level 5 and e-Leave Application System to Hindustan Aeronautics Ltd for managing employee leave, time, activities.

Education

Bachelor Of Engineering - Computer Science

Madras University
Chennai, India
04-1997

Diploma - Computer Science

Madras University
Chennai, India
03-1993

Skills

  • Cloud Platform: Azure, AWS, GCP
  • Containers: Dockers, Kubernetes, AWS ECS, AWS EKS
  • Operating Systems: Linux, Unix, Windows
  • DevOps: PowerShell, YAML, Helm, Terraform
  • Gateway: Google Apigee Edge, CA Layer 7 API Gateway
  • Cyber Security: NGINX, WAF/F5
  • Identity & Access Management: Identity Provider Shibboleth (SSO), SiteMinder, VIP Authentication Hub, Identity Minder (SCIM), Ping Authorize (SCIM/CDR), PingFederate, PingAccess, Auth0
  • Directory Service (LDAP): Symantec Directory, Microsoft Active Directory
  • Identity Protocols: SAML2, OAuth, OpenID Connect, JWT, PKI, Digital Certificates
  • Java Technologies: Java, Servlets, JSP, Hibernate
  • Framework: Swagger, Struts, Spring, Spring MVC, Microservices
  • Database: Cassandra DB, Oracle 8i/9i/10g/11g, My SQL
  • GUI & Script: jQuery, JavaScript, AJAX, JSON
  • Markup Languages: HTML 5, XML, XSD, XSLT, xPath, xQuery
  • Servers: JBoss, WebLogic & Integration Domain, Tomcat
  • Continuous Integration: Jenkins, Bamboo, JIRA, Confluence, Stash, GIT

KEY TRAITS

  • As a CIAM domain leader in (5 Years)
  • I have Created CIAM Reference Architecture views of 2030 vision to bring different Optus business segments to align in a single strategic unified Identity Management platform.
  • I have Created Solution Architecture of Digital Transformations, API Authorization patterns, Framework of Authentication & Authorization (SiteMinder / VIP Auth Hub and APIGEE Edge API Gateway) to support Optus Consumer Digital Channels
  • I am a highly self-motivated leader in created Solutions Architecture (5.5 years) for digital transformations, created new API Authorization patterns, and delivering complex systems to accomplish Business Goals in the Digital Identity Platform onboarding Omnichannel platforms and multi branded application.
  • I led (10+ Years) Identity Platform support MyAccount authentication and Created Solution Architecture to supported on-going discovery sessions with the Business stakeholders, leading the Solutions, planning, and assigning resources, implementing to deliver and deploy projects, testing, monitoring, mentoring to operational team in both offshore & onshore, server upgrade, support, and maintenance.
  • I have Developed & Delivered Solutions in the fast paced environment for projects such as
  • MOA authentication migrated into our Identity Management platform to enable MFA as per the ACMA regulatory
  • MyAccount / Digital Salesforce Shop / Subscription Hub Authentication migrated to the Identity Management platform to follow industry standards OIDC flow to enable Centralised Authentication pattern
  • Using APIGEE Edge API Gateway and SiteMinder IDP to form a Authentication and Authorization platform to protect Optus Digital channels and API
  • Legacy SpringD (MyAccount) Identity services and onboarded the portal apps into IDM for authentication.
  • YesCrowd Optus community portal SAML2 integration with Identity Management (SiteMinder) for customer authentication.
  • Created a deployment process to manage and the CIAM releases through CAB on weekly basis.
  • Developed Sustainable Solutions that can
  • Thrive midterm and long-term Capacity Planning and Performance
  • Migrated our on-prem platforms into AWS cloud infrastructure.
  • Identified the gap and dependencies, the risks and issues associated to further provide mitigations

Hobbies and Interests

Photography, Cricket, Badminton, Short course of Project Management.

BUSINESS SKILLS

Communication, Collaboration, Proactive, Passionate, Pre-sales, Presentation, Troubleshooting, Problem-solving, Project/Product Management, Trust, Self-Starter, Go-getter/hit the ground running, Bridge Business and Technology

Languages

English
Professional

Accomplishments

  • I have been awarded Rewards portal points for successfully delivering solutions for those initiatives within the given timeframe
  • I have been awarded a gift card for successfully delivering solutions to onboard APIs into our Auth and Authz platform
  • I have been awarded a retention bonus at the end of the year 2023

References

References available upon request.

Timeline

Senior Solution Architect (CIAM)

Optus Pty Limited
01.2015 - 01.2020

Solution Architect (CIAM)

Optus Pty Limited
01.2010 - 01.2015

Lead Domain Customer Identity and Access Management (CIAM)

Optus Pty Limited
06.2004 - Current

Snr Software Engineer (WEB / Identity Provider SHIB)

Optus Pty Limited
01.2004 - 01.2010

Snr Software Consultant

Birlasoft Pty Ltd
07.2000 - 05.2004

Software Engineer Java/J2EE

Pentasoft technologies ltd
01.1998 - 06.2000

Bachelor Of Engineering - Computer Science

Madras University

Diploma - Computer Science

Madras University
Prabakaran Mohanan