Prabal Bhusal
Rosetta,Australia
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
Work History
Bar Manager
Legacy Lounge
Belmore, Australia
08.2023 - 12.2024
- Completed bar opening and closing procedures
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes
- Poured and prepared mixed drinks for over 150+ customers daily
- Handled cash accurately and prepared nightly deposits
- Checked ID cards and verified bar guests were of legal age
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Resolved customer complaints professionally and efficiently to maintain positive reputation for establishment
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Worked with distributors to add new products to the bar menu.
- Evaluated employee performance periodically through observation, feedback sessions, and goal-setting meetings.
- Maintained a clean and organized bar environment to enhance the customer experience and streamline service delivery.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Bartender
Zeta Bar/ Marble Bar
Rosetta, Australia
02.2021 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Kept the bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for the incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service, and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment, and consistently following MSDS and OSHA standards.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
Master in Information System - Information Technology
Holmes College
Sydney, NSW11-2024
Diploma in Hospitality Management - Hospitality
Reach College
Hobart, TASSkills
- Team building
- Customer service
- Problem solving
- Team collaboration
- Customer relationship building
- Cocktail development
- Customer feedback management
- Foodservice management
- Cost control
- Conflict resolution
- Customer relations
- FOH operations oversight
- Safe serving practices
- Service oriented
- POS system proficiency
- Supervisory experience
- Strategic planning
- Shift scheduling
- Upselling techniques
- Performance monitoring
Languages
English
Professional
Hindi
Limited
Nepali
Professional
References
References available upon request.
Timeline
Bar Manager
Legacy Lounge
08.2023 - 12.2024
Bartender
Zeta Bar/ Marble Bar
02.2021 - 11.2024
Master in Information System - Information Technology
Holmes College
Diploma in Hospitality Management - Hospitality
Reach College
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