Prabesh Gurung
Westmead
Summary
Motivated hospitality professional with over nine years in varying aspects related to hotel operational and customer contact aspects. Career prospect of providing outstanding service in line with organizational goals, at the same time as seeking a long-term personal opportunity.
Overview
8
8
years of professional experience
Work History
Duty Manager (Part-Time)
Ibis Styles Sydney Central
11.2022 - Current
- Manage daily operations to ensure smooth functioning and guest satisfaction.
- Oversee staff performance, provide leadership, and resolve guest concerns.
Guest Relations Officer (Full-Time)
175 Hotel
08.2022 - Current
- Drive operational efficiency in front and back-office functions.
- Implement solutions to enhance guest experiences and team performance.
Guest Relations Officer
Meriton Suites
07.2022 - 08.2022
- Delivered exceptional guest services, managing check-ins and addressing inquiries.
- Supported operational excellence aligned with Meriton Suites’ standards.
Operations Manager
Revive Leisure Park
07.2019 - 08.2021
- Directed operations and implemented strategic initiatives to optimize performance.
- Managed staff recruitment, training, and development programs.
Guest Relations Officer
Dwarika’s Hotel
04.2018 - 06.2019
- Facilitated personalized guest services, ensuring a premium hospitality experience.
- Assisted in managing the front office, telephone operator and reservations efficiently.
Education
Bachelor of Hotel Management -
International School of Tourism and Hotel Management
01.2017
10+2 Management - undefined
Nobel Academy
01.2013
School Leaving Certificate (SLC) - undefined
New Summit Higher Secondary School
01.2011
Skills
- Skilled in Opera and POS software
- Proven decision-making skills
- Effective customer communication
- Efficient record-keeping practices
- Extensive front and back-office operations experience
Timeline
Duty Manager (Part-Time)
Ibis Styles Sydney Central
11.2022 - Current
Guest Relations Officer (Full-Time)
175 Hotel
08.2022 - Current
Guest Relations Officer
Meriton Suites
07.2022 - 08.2022
Operations Manager
Revive Leisure Park
07.2019 - 08.2021
Guest Relations Officer
Dwarika’s Hotel
04.2018 - 06.2019
10+2 Management - undefined
Nobel Academy
School Leaving Certificate (SLC) - undefined
New Summit Higher Secondary School
Bachelor of Hotel Management -
International School of Tourism and Hotel Management
Internships
- Hyatt Regency, Kathmandu, Nepal (Jan 2017 – Jul 2017)
- Hotel Annapurna, Kathmandu, Nepal (Jul 2017 – Dec 2017)
Additional Roles
- Supervisor, Saleways Super Market, Nepal (May 2017 – Apr 2018)
- Captain, Hello Café, Nepal (Feb 2016 – Mar 2017)
- Server, Sherlock’s Café, Nepal (Apr 2014 – Jan 2016)