PRABHAKAR THAPA CHHETRI
Murrumba Downs,QLD
Summary
Customer service and retail professional with ten years of experience in boosting customer engagement and increasing sales. Expertise in merchandising, stock management, and operational compliance. Proven track record of exceeding performance targets while building strong customer relationships.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Store Assistant
ALDI Australia
Sydney, Australia
07.2022 - Current
- Deliver exceptional customer service in a high-volume retail environment.
- Executed promotional displays and ensured merchandising compliance to enhance customer engagement.
- Maintained fully stocked shelves and ensured product presentation met company standards.
- Monitored inventory levels to align with sales targets and support product availability.
- Adhered to company policies during daily operations.
Business Administrator
RSL ANZAC VILLAGE
Narrabeen , NSW
02.2023 - 04.2024
- Managed daily operations and administrative tasks for a large aged care facility.
- Oversaw staff scheduling and resource allocation to ensure operational efficiency.
- Implemented compliance measures to adhere to health and safety regulations.
- Facilitated communication between departments to enhance service delivery.
- Coordinated resident services and support programs for community engagement.
- Organized training sessions for staff on best practices and operational procedures.
Duty Manager
IGA Supermarket
03.2017 - 12.2022
- Managed daily store operations and ensured high-quality customer service.
- Trained and supervised team members, fostering a collaborative work environment.
- Led merchandising initiatives, enhancing product visibility and appeal.
- Developed and organized promotional displays to attract customer attention in-store. and replenishment.
Human Resources Executive
Bhandari Overseas Pvt. Ltd.
11.2011 - 09.2015
- Coordinated recruitment and administrative tasks to optimize hiring procedures.
- Analyzed employee data to identify trends and improve HR processes.
- Developed and maintained HR policies in compliance with labor regulations.
- Facilitated training sessions to enhance employee skills and knowledge.
- Established connections with clients and stakeholders to enhance collaboration.
Education
Master of Business Administration (MBA) - Business Administration
Australian Institute of Business
Adelaide, SA07-2026
Diploma of Human Resource Management - Human Resources Management
TAFE NSW
TAFE Ryde 07-2022
Bachelor of Business Studies -
Tribhuvan University
Nepal11-2015
Skills
- Retail sales and merchandising
- Sales strategies
- Customer service
- Customer experience
- Product promotions
- Store displays
- Sales performance
- Inventory and stock management
- Returns processing
- Time management
- Team building
- Interpersonal communication
- Microsoft Office Suite
- Territory and relationship management
Certification
- Current Australian Driver's Licence
- Anti Money Laundering AML certificate
Timeline
Business Administrator
RSL ANZAC VILLAGE
02.2023 - 04.2024
Store Assistant
ALDI Australia
07.2022 - Current
Duty Manager
IGA Supermarket
03.2017 - 12.2022
Human Resources Executive
Bhandari Overseas Pvt. Ltd.
11.2011 - 09.2015
Master of Business Administration (MBA) - Business Administration
Australian Institute of Business
Diploma of Human Resource Management - Human Resources Management
TAFE NSW
Bachelor of Business Studies -
Tribhuvan University