PRABHAKARAN A
Homebush,NSW
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Mobius Knowledge Services
08.2022 - 11.2023
- Good at preparing and reviewing technical documents
- Advanced in MS Excel including Pivot tables, Vlookup, Data tables and charts
- Mentoring and training up new associates and Juniors
- Analyzing the project news websites closely on a day-to-day basis to prevent error in live process
- Identifying the root causes of faults or problems ('Root cause analysis (RCA)') and sending the output to the client
Process Associate
Sutherland Global Services
10.2021 - 08.2022
- Customer Support executive both voice and non voice (North American Client)
- Have good issue analysing skills which helps to resolves customer queries
- Good Listener so that can understand customer's request and provide proper solution
- Good communication which helps to make customer understand the solution
Education
Master of Business Administration - HR
Madurai Kamaraj University
01.2020
Bachelor of Arts - History
Maduraj Kamaraj University
01.2017
Skills
- MS-Excel
- SQL
- Python
- Machine Learning
- Mentoring new joiners
- Team work
- Multitasking
- Data Entry
- Call Management
- Customer Service
- Time Management
- Flexible Schedule
Certification
Data Science
Languages
Tamil
Native or Bilingual
English
Native or Bilingual
Malayalam
Limited Working
Timeline
Senior Process Associate
Mobius Knowledge Services
08.2022 - 11.2023
Process Associate
Sutherland Global Services
10.2021 - 08.2022
Bachelor of Arts - History
Maduraj Kamaraj University
Master of Business Administration - HR
Madurai Kamaraj University
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