To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Mobius Knowledge Services
08.2022 - 11.2023
Good at preparing and reviewing technical documents
Advanced in MS Excel including Pivot tables, Vlookup, Data tables and charts
Mentoring and training up new associates and Juniors
Analyzing the project news websites closely on a day-to-day basis to prevent error in live process
Identifying the root causes of faults or problems ('Root cause analysis (RCA)') and sending the output to the client
Process Associate
Sutherland Global Services
10.2021 - 08.2022
Customer Support executive both voice and non voice (North American Client)
Have good issue analysing skills which helps to resolves customer queries
Good Listener so that can understand customer's request and provide proper solution
Good communication which helps to make customer understand the solution
Education
Master of Business Administration - HR
Madurai Kamaraj University
01.2020
Bachelor of Arts - History
Maduraj Kamaraj University
01.2017
Skills
MS-Excel
SQL
Python
Machine Learning
Mentoring new joiners
Team work
Multitasking
Data Entry
Call Management
Customer Service
Time Management
Flexible Schedule
Certification
Data Science
Languages
Tamil
Native or Bilingual
English
Native or Bilingual
Malayalam
Limited Working
Timeline
Senior Process Associate
Mobius Knowledge Services
08.2022 - 11.2023
Process Associate
Sutherland Global Services
10.2021 - 08.2022
Bachelor of Arts - History
Maduraj Kamaraj University
Data Science
Master of Business Administration - HR
Madurai Kamaraj University
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