Prabhakran
Point Cook,Melbourne
Summary
Motivated professional with experience skills in customer service and security operations. Expert in planning, scheduling, and assigning of duties. Proven ability to remain calm and professional in high-stress situations while being able to resolve customer complaints quickly and effectively. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Aiming to leverage my abilities to successfully fill any role and can be relied upon to help the team achieve its goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Kitchen hand
ASPIRE LOUNGE (COMPASS GROUP)
11.2023 - Current
- Preparing and handling mise en place
- Cleaning the kitchen and disposing of waste in accordance with local rules for waste segregation
- Handling the dishwasher: loading and unloading dishes, silverware, and glassware
- Assisting chefs with ala carte menus and buffets
- Cleaning and washing of dishes.
Kitchen hand cum server
Suzy’s Kitchen Pty Ltd
09.2023 - Current
- Serving diners and handling the cash register
- Preparing and handling mise en place
- Take orders, cleaning and washing of dishes
- Answering phone calls and taking reservations
- Cleaning the kitchen and disposing of waste in accordance with local rules for waste segregation
- Handling the dishwasher: loading and unloading dishes, silverware, and glassware.
Care Executive
Tee UP Dormitory Pte Ltd
11.2021 - 01.2023
- Main duties handling daily needs of COVID-19 patients (Covid Facility and MW Dorm)
- Managing Agent duties include inpro, outpro, assist in laundry collections, food distribution, attending to distress calls
- Handling Migrant Workers' onboarding activities such as Medical Examinations, Settling in programs (SIP), PCR and ART tests and vaccinations
- Provide daily schedule and deployment for ground operation staffs
- Handle Migrant Workers SHN (VTL, HAVEN and MSL Projects) and Vaccination process
- Handling MOM, MOH, ACE and Ascott enquiries and emails.
Security Supervisor / Security and Risk Solutions
07.2017 - 10.2021
- Patrolling premises regularly to maintain order and establish presence
- Check surveillance cameras periodically to identify disruptions or unlawful acts
- Investigate people for suspicious activity or possessions
- Respond to alarms by investigating and assessing the situation
- Apprehend and detain perpetrators according to legal protocol before arrival of authorities
- Submit reports of daily surveillance activity and important occurrences.
Service Operational Executive
Certis Cisco Pte Ltd
09.2014 - 12.2016
- Conducting grooming lessons for all department of Certis Cisco
- Conducting customer service soft skills trainings
- Re-enforce the airport security operations SOPs to the security agents
- Ensuring numbers of security lapses and TOPSIS understanding
- Handling security operations and grooming standards for security agents.
Guest RELATION OFFICER
KUDETA Restaurant, Club
09.2013 - 09.2014
- Handled walk-ins and phone reservations
- Provide excellent Food & Beverage services to the guests
- Demonstrate thorough knowledge of products, menus, and equipment
- Monitor the quality and quantity of all food and beverage served
- Recommend menus and promotion items to guests
- Able to build rapport with customers and/or diners
- Assisted in F1, Christmas and new Year Events, SAP (biggest event of KUDETA).
Customer service Agent
People Advantage, Certis Cisco, Changi Airport Group Pte Ltd
09.2012 - 09.2013
- Core duties were to bring about stress-free, personalized, and positively surprising experiences to all airport users as roving customer service specialists
- Assist guests and passengers at Changi Airport with all check-in and baggage related inquiries
- Providing constructive feedback to the Changi Experience Supervisor on areas of improvement to provide excellent customer service
- Received numerous customer satisfaction recognition tokens from guests and airline partners
- Working with Changi Airport Agencies and Ground Handling Companies.
Customer Service Agent
Cathay Pacific Airways, SATS & DNATA
01.2010 - 09.2012
- Handle flight details and check-ins
- Prepare the passengers manifests, supervise the caterers and logbooks
- Handle Aircraft on ground (AOG) responsibilities
- Responsible for delivering service that comes straight from the heart
- Assisting customers at check-ins and greeting an arriving flight, I ultimately ensure that passengers have a seamless experience
- Close-knit teams work together to overcome a range of unexpected issues that can arise daily, such as weather emergencies, cancelled flights, sick travelers and misplaced luggage.
Special Constable
Corporal /Singapore Police Force
12.2007 - 12.2009
- Attended full-fledged National Service training for 2 years
- Handled road accident reports
- Handled medical emergencies
- Transport accident victims to the hospital
- Managed all administrative work when it comes to report claims regarding road accidents.
Education
Diploma in Commerce (Hospitality and Tourism Management) -
Kaplan Singapore
08.2021
General Certificate of Education – N Level -
Bishan Park Secondary School
12.2005
PSLE -
Clementi Primary School
12.2001
Skills
- Customer Service Oriented
- Meticulous
- Conflict Resolution
- Customer Satisfaction
- Service Quality
- Customer Support
- Customer Experience
- Service Assistance
- Serve Customers
- Monitor Security
- Food Preparation
- Food Quality Standards
- Kitchen Organization
- Workplace Health and Safety
- Food Safety Knowledge
- Kitchen Operations
- Food Safety Understanding
Certification
- First Aid Course Certification
- RSA Certification (Victoria)
- Fire Safety Manager Certification
Languages
English, Fluent
Languages
English
Full Professional
Tamil
Native/ Bilingual
Timeline
Kitchen hand
ASPIRE LOUNGE (COMPASS GROUP)
11.2023 - Current
Kitchen hand cum server
Suzy’s Kitchen Pty Ltd
09.2023 - Current
Care Executive
Tee UP Dormitory Pte Ltd
11.2021 - 01.2023
Security Supervisor / Security and Risk Solutions
07.2017 - 10.2021
Service Operational Executive
Certis Cisco Pte Ltd
09.2014 - 12.2016
Guest RELATION OFFICER
KUDETA Restaurant, Club
09.2013 - 09.2014
Customer service Agent
People Advantage, Certis Cisco, Changi Airport Group Pte Ltd
09.2012 - 09.2013
Customer Service Agent
Cathay Pacific Airways, SATS & DNATA
01.2010 - 09.2012
Special Constable
Corporal /Singapore Police Force
12.2007 - 12.2009
Diploma in Commerce (Hospitality and Tourism Management) -
Kaplan Singapore
General Certificate of Education – N Level -
Bishan Park Secondary School
PSLE -
Clementi Primary School
- First Aid Course Certification
- RSA Certification (Victoria)
- Fire Safety Manager Certification
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