PRABHAT KUMAR
ADELAIDE,SA
Summary
Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resources management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeping Service Assistant
Resthaven Leabrook
05.2016 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
- Contributed to a positive work environment by actively participating in team meetings and trainings.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Provided exceptional support for various departments, ensuring smooth daily operations.
Food Service Team Leader
Food With Spice Pty Ltd
01.2006 - 04.2016
- Supervised and trained around 10 personnel in high-quality operations.
- Interacted with 50 customers per day regarding inquiries and complaints, resulting in 100% positive customer feedback.
- Collaborated with other departments, such as marketing and events planning, to promote the food services offered within the organization.
- Oversaw daily cash handling procedures to ensure accuracy in financial transactions and minimize losses due to errors or thefts.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Spearheaded successful efforts to achieve higher ratings and recognition from local food critics, elevating the establishment''s reputation in the community.
- Developed new menu items based on customer feedback and market trends to keep offerings fresh and relevant.
- Communicated with over 20 vendors to order food and supplies.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
- Reduced wait times for guests with efficient food preparation methods and effective front-of-house communication strategies.
- Cultivated strong relationships with suppliers to negotiate favorable terms on ingredient pricing and delivery schedules.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Managed staffing needs effectively by creating schedules that optimized coverage during peak times while minimizing costs associated with overtime pay.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Managed inventory levels effectively, minimizing waste while ensuring availability of key ingredients for popular dishes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Championed sustainability initiatives within the food service team, including reducing energy consumption, water usage, and overall waste production.
- Ensured consistent high-quality food preparation and presentation by implementing robust quality control measures.
Education
BACHELOR OF BUSINESS - HUMAN RESOURCES MANGEMENT
University of South Australia
Adelaide, SA02.2024
Advanced Diploma of Management - Human Resources Management
TAFE SA
Adelaide, SA06.2018
Certificate III - Financial Services
TAFE SA
Adelaide, SA06.2017
Skills
- Customer Assistance
- Verbal and written communication
- Kitchen Support
- Hospitality
- Complaint Handling
- Food Service
- Scheduling appointments
- Relationship Building
- Meeting deadlines
- Food Delivery
- Guest service
- Decision-Making
- Problem-Solving
- Team Leadership
- Timely food delivery
- Payment Processing
- Kitchen Operations
- Cross-Selling and Upselling
- Attention to Detail
- Food Safety
- Flexible Schedule
Affiliations
- Representative level 2 cricket umpire
- representative level 2 cricket coach
Certification
AHRI Associate member
Timeline
Housekeeping Service Assistant
Resthaven Leabrook
05.2016 - Current
Food Service Team Leader
Food With Spice Pty Ltd
01.2006 - 04.2016
BACHELOR OF BUSINESS - HUMAN RESOURCES MANGEMENT
University of South Australia
Advanced Diploma of Management - Human Resources Management
TAFE SA
Certificate III - Financial Services
TAFE SA
AHRI Associate member
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