Prabhat Oli Chhetri
Hurstville,NSW
Summary
Dedicated Duty Manager with a strong passion for hospitality and a proven track record in effective team leadership. Experienced in managing daily operations, ensuring exceptional guest satisfaction, and optimizing staff performance. Seeking new challenges and opportunities to contribute to the success of a dynamic and forward-thinking hotel environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Rydges Australia Square
01.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Front Office Supervisor
Rydges Austraila Suare
04.2023 - 01.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Night Auditor Supervisor
Lancemore Hotel Group
09.2022 - 03.2023
- Troubleshot technical issues with reservation software as needed, preventing delays in guest services or inaccuracies in billing information.
- Enhanced guest satisfaction by efficiently managing night audit processes and resolving customer issues promptly.
- Analyzed revenue data to identify trends and potential areas for improvement, supporting the hotel''s long-term growth goals.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming team members at shift changeovers.
- Conducted thorough reviews of daily transactions, ensuring accuracy in all financial records for the hotel.
Restaurant Manager
Jack's Seafood
02.2022 - 09.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Guest Service Agent
Novotel & Adagio Abu Dhabi Al Bustan
07.2019 - 06.2020
- Boosting guest loyalty with personalized service and clear communication.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Education
Bachelor of Hotel Management - Management
Nepal Academy of Tourism And Hotel Management
07-2021
Skills
- Customer service
- Employee roster planning
- Time management
- New employee training
- Target achievement and KPIs
- Knowledge of Opera, Opera Cloud, Guest Centrix PMS
Accomplishments
- Achieved Elevate Value Award through effectively building strong team and supporting environment
- Supervised team of 6-8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Adult and Pediatric First Aid/CPR/AED
- RSA
- RCG
- False Alarm and Fire Warden training
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Opera Cloud PMS
Opera V5 PMS
Guest Centrix PMS
Timeline
Duty Manager
Rydges Australia Square
01.2024 - Current
Front Office Supervisor
Rydges Austraila Suare
04.2023 - 01.2024
Night Auditor Supervisor
Lancemore Hotel Group
09.2022 - 03.2023
Restaurant Manager
Jack's Seafood
02.2022 - 09.2022
Guest Service Agent
Novotel & Adagio Abu Dhabi Al Bustan
07.2019 - 06.2020
Bachelor of Hotel Management - Management
Nepal Academy of Tourism And Hotel Management
Similar Profiles
Nikhil GurungNikhil Gurung
Assistant Outlet Manager (Restaurant Manager) at Rydges World Square HotelAssistant Outlet Manager (Restaurant Manager) at Rydges World Square Hotel
Ruby MallochRuby Malloch
Guest Service Agent at Rydges World Square HotelGuest Service Agent at Rydges World Square Hotel
ROMAN KRISTEKROMAN KRISTEK
Food & Beverage Manager at Rydges World Square, EVTFood & Beverage Manager at Rydges World Square, EVT