Prabhjot Kaur
Melbourne,VIC
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
Sheraton Hotels
03.2019 - 04.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeping Supervisor
Four Points Of Sheraton
07.2018 - 01.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
Bachelor of Science - Information Technology
Federation University Australia
Ballarat, VIC09.2022
Skills
- Staff Training
- Payroll Administration
- Team Performance Management
- Payroll Understanding
- Motivate Staff
- Organize Work Schedules
- Maintain Records
- Inspect Work
Timeline
Housekeeping Supervisor
Sheraton Hotels
03.2019 - 04.2020
Housekeeping Supervisor
Four Points Of Sheraton
07.2018 - 01.2019
Bachelor of Science - Information Technology
Federation University Australia
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