Prabhjot Kaur

• Created a safe, comfortable learning environment for students by establishing positive relationships with them.
• Encouraged critical thinking skills among students through problem-solving activities.
• Organized activities and resources to promote student engagement in learning.
• Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
• Communicated with parents and guardians about student daily activities, behaviors and related issues.

⦁ Work primarily with phone and email-based enquiries
⦁ Working with support teams and Team Leaders, their main interactions are with the following customers:
· Individual consumers (pre and post purchase)
· Retail and commercial store representatives
· Commercial consumers (specifiers, designers, architects and tradespeople)
· Factory Service Technicians, Appliance Service Companies
· Internal Departments and fellow colleagues

• Actively contribute to delivering awesome Customer Experiences and improved processes by identifying trends and insights and championing them
• Passion for CX with proven ability to determine priorities to meet or exceed the
customer requirements and expectations. Customer obsessed mind set.
• Ability to manage multiple cases from simple to complex for all customers and products
• Deep technical understanding of telco products and services
• Flexible & open attitude, driven to help the customer as a priority
• The ability to work to deadlines and multi task while operating with multiple systems, procedures and customers
• Ability to manage multiple cases from simple to complex for all customers and
products