Dynamic Housekeeping Manager with a proven track record at Silk Hospitality, excelling in staff training and performance evaluation. Enhanced cleanliness scores through rigorous inspections and effective inventory management. Skilled in resolving guest complaints swiftly, ensuring exceptional service while maintaining compliance with health and safety regulations. Strong leadership and customer service abilities drive team success.
Hi, I’m
Prabhjot Kaur
Housekeeping Manager
Summary
Work History
Sheraton Hotels
Housekeeping Manager
Job overview
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed staff of 20 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Education
Federation University AustraliaVIC
Bachelors In Information Technology
University Overview
Melbourne Institute of TechnologyMelbourne, VIC
Civil Engineering
University Overview
Skills
Supervised and trained housekeeping staff to maintain high standards of cleanliness and efficiency
Timeline
Housekeeping Manager
Sheraton Hotels
Federation University Australia
Bachelors In Information Technology
Melbourne Institute of Technology
Civil Engineering
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