Summary
Overview
Work History
Education
Skills
Certification
References
Preferred Name
Cover Letter
Languages
References
Timeline
Generic

Prabhjot Virk

Dandenong North,Australia

Summary

Client-focused professional with extensive experience in community support, security supervision, and customer service. Currently pursuing a Diploma of Community Services and an Advanced Diploma of Community Sector Management, with practical placements at Dandenong North and Springvale Neighbourhood House. Proficient in client intake, needs assessment, and documentation, with expertise in supporting individuals facing disabilities, addictions, and behavioral challenges. Trained in case coordination, advocacy, and trauma-informed care, complemented by strong digital and administrative skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Mobile Patrol Supervisor

Edge Security
Dandenong, Australia
01.2017 - Current
  • Monitor premises, address security incidents, and execute risk assessments.
  • Respond swiftly and efficiently during emergencies, including alarms, break-ins, or medical incidents, consistently acting as a first responder.
  • Ensure effective and professional client communication, relaying information regarding site conditions, incidents, and security recommendations.
  • Systematically document incidents and activities, utilizing digital reporting tools, to ensure compliance and accountability.

Gatehouse Security Officer

Securitas
Melbourne, Australia
01.2022 - 01.2023
  • Validated identification and granted access to employees, contractors, and visitors utilizing electronic systems.
  • Oversaw deliveries, tracked vehicle logs, and liaised with transport staff to ensure seamless site operations.
  • Detected potential conflicts or breaches early and implemented proactive measures to avert escalation.
  • Executed compliance assessments ensuring adherence of all personnel and vehicles to site-specific safety, PPE, and conduct regulations.

Crowd Controller

CI Security
Melbourne, Australia
01.2019 - 01.2021
  • Executed bag checks, ID verification, and screening procedures to ensure compliance with venue rules and licensing regulations.
  • Utilized calm, non-confrontational strategies to de-escalate situations involving aggressive, or intoxicated individuals.
  • Executed swift responses to incidents including medical emergencies, altercations, or evacuations in alignment with site procedures.
  • Employed understanding of legal frameworks associated with licensed venues, duty of care responsibilities, and use-of-force guidelines.

Heavy Rigid Truck Driver

Subcontractor
Melbourne, Australia
01.2016 - 01.2017

Executed safe transportation of goods across metropolitan and regional routes while adhering to delivery deadlines.

Executed daily pre-start inspections and routine maintenance to guarantee vehicle compliance and reliability.

Interacted professionally with clients throughout pickups and deliveries, resolving inquiries and delivering updates.

Adhered to OH&S procedures and site entry protocols during deliveries to warehouses, construction sites, and loading docks.

Console Operator

Woolworths Petrol
Braeside, Australia
01.2013 - 01.2016
  • Executed cash, EFTPOS, and voucher transactions with precision and responsibility.
  • Conducted safety inspections, monitored fuel pumps, and maintained compliance with hazardous material handling protocols.
  • Delivered friendly and efficient service, addressing customer issues and inquiries with professionalism.
  • Executed multiple responsibilities during peak hours, including customer service, cleaning, and refueling support.

Console Operator

7-Eleven Petrol
Cranbourne North, Australia
01.2011 - 01.2013
  • Provided timely, professional service while addressing product inquiries, complaints, and general support
  • Recorded minor incidents including fuel drive-offs, customer disputes, and slip hazards, escalating according to store protocols.
  • Monitored stock levels, executed expiry checks, and facilitated ordering based on demand trends.
  • Implemented safety protocols, observed fuel pumps, and managed responses to minor hazards or breaches.

Console Operator

7-Eleven
Frankston, Australia
01.2009 - 01.2011
  • Facilitated customer purchases, provided product information, and resolved issues efficiently and respectfully.
  • Facilitated accurate processing of sales transactions through POS terminals, overseeing cash, card, and voucher payments.
  • Coordinated multiple tasks independently during night shifts or quiet periods, including restocking, cleaning, and reporting.
  • Organized and updated essential paperwork, encompassing fuel delivery logs, cleaning checklists, and daily activity summaries.

Education

Advanced Diploma Of Community Sector Management - Community Sector Management

Hammond Institute
Dandenong, VIC
09-2025

Diploma Of Community Service - Community Service

Hammond Institute
Dandenong, VIC
08-2025

Certificate IV - Health Administration

Holmesglen Institute
Chadstone, VIC
06.2025

Certificate III - Security Operations

International Security Training Academy (ISTA)
Springvale, VIC

Certificate II - Security Operations

International Security Training Academy (ISTA)
Springvale, VIC

Certificate III - Driving Operations

Bell Park Driving School
Geelong, VIC

First Aid Certification -

Life Saving First Aid
Australia

Skills

  • Skilled in building trust and rapport with clients through active listening and compassionate interaction
  • Committed to delivering respectful, tailored services that uphold client dignity, autonomy, and rights
  • Adept at working with individuals from diverse cultural, linguistic, and religious backgrounds
  • Experienced in calmly managing challenging situations while ensuring safety and professionalism
  • Knowledgeable in identifying hazards and promoting safe practices in support settings
  • Accurate and organized in handling documentation, appointments, and confidential records
  • Efficient in balancing client needs, administrative tasks, and service delivery in dynamic environments
  • Skilled in Word, Excel, Outlook, and PowerPoint for communication, documentation, and reporting
  • Strong team player with experience coordinating with colleagues and service providers for client care
  • Familiar with legal and ethical standards, including workplace safety, infection control, and confidentiality

Certification

  • Security license
  • Heavy rigid driver's license
  • Working with children's check
  • White Card (construction induction training)
  • Responsible service of alcohol (RSA)
  • Responsible service of gambling (RSG)
  • Driver's license
  • Police check

References

Available upon request.

Preferred Name

Perry Virk

Cover Letter

Attention: To whom this may concern, I am writing to express my interest in the opportunity you have advertised and to present my qualifications for consideration. With extensive experience in security operations and customer service, coupled with my ongoing studies in the Diploma of Community Services and Certificate IV in Health Administration, I am confident that my diverse skill set makes me a strong candidate for a position within your organization. In my current role as a Mobile Patrol Supervisor at Edge Security, I have developed key skills that directly translate into community services, such as conflict resolution, problem-solving, and risk management. These abilities are vital when addressing the diverse and complex needs of clients in community services. My experience in managing safety protocols and conducting risk assessments allows me to work with vulnerable populations, ensuring their safety and well-being while fostering a supportive and respectful environment. Furthermore, my roles in customer service at Woolworths and 7-Eleven have refined my communication skills and my ability to connect with people from all walks of life. I have learned to approach individuals with empathy, listen actively to their concerns, and provide personalized support-qualities that are essential when working with clients in the community services sector. My background in security has also taught me the importance of teamwork and collaboration. Working closely with colleagues to manage challenging situations has given me the confidence and skill to work in multidisciplinary teams, a critical component of effective community service work. I am well-versed in documenting incidents and maintaining clear communication, which ensures that services are delivered efficiently and that client needs are accurately addressed. Additionally, my strong organizational and time-management skills, honed from managing patrol schedules and administrative tasks, will be invaluable in health administration settings, where meticulous record-keeping and coordination of services are paramount. I am confident that my practical experience, coupled with my passion for helping others and my commitment to ongoing learning, will make me a valuable asset to your team. I look forward to the opportunity to discuss how my background and skills align with the needs of your organization. Thank you for considering my application. I have attached my resume for your review and would appreciate the opportunity to further discuss how I can contribute to your organization's goals. Sincerely, Prabhjot Singh Virk

Languages

Hindi
Professional
Punjabi
Professional
Urdu
Limited

References

References available upon request.

Timeline

Gatehouse Security Officer

Securitas
01.2022 - 01.2023

Crowd Controller

CI Security
01.2019 - 01.2021

Mobile Patrol Supervisor

Edge Security
01.2017 - Current

Heavy Rigid Truck Driver

Subcontractor
01.2016 - 01.2017

Console Operator

Woolworths Petrol
01.2013 - 01.2016

Console Operator

7-Eleven Petrol
01.2011 - 01.2013

Console Operator

7-Eleven
01.2009 - 01.2011

Advanced Diploma Of Community Sector Management - Community Sector Management

Hammond Institute

Diploma Of Community Service - Community Service

Hammond Institute

Certificate IV - Health Administration

Holmesglen Institute

Certificate III - Security Operations

International Security Training Academy (ISTA)

Certificate II - Security Operations

International Security Training Academy (ISTA)

Certificate III - Driving Operations

Bell Park Driving School

First Aid Certification -

Life Saving First Aid
Prabhjot Virk