Prabhjot Kaur Panju

Customer Service: Providing courteous and efficient service to all customers, addressing inquiries, and resolving issues promptly to ensure customer satisfaction.

Transaction Handling: Managing cash and card transactions accurately, operating the cash register, and ensuring correct change is given and receipts are issued.

Safety and Compliance: Ensuring compliance with health and safety regulations, maintaining a safe environment for both customers and staff, and responding to any emergency situations according to protocol.

Fuel Monitoring: Monitoring fuel levels, managing the fuel pumps, and ensuring that all fuel dispensing operations are carried out safely and efficiently.

Stock Management: Overseeing the stocking and pricing of merchandise in the convenience store, conducting inventory checks, and ordering stock as necessary.

Cleanliness and Maintenance: Maintaining the cleanliness of the station, both inside the convenience store and the forecourt, ensuring all areas are tidy and safe for customers.

Security: Monitoring the premises for any suspicious activity, ensuring the security of cash and inventory, and following procedures to minimize theft and fraud.

Promotions and Sales: Informing customers about promotions, upselling products and services where appropriate, and meeting sales targets.

• Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Increased sales and customer satisfaction through personalized servicing.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Engaged in friendly conversation with customer to better uncover individual needs.