Prabhu Basnet
Tarneit,VIC
Summary
Diligent data analyst with ample years of experience, seeking an opportunity to leverage my diverse skills and experience in data modeling and analysis. Proven success in analyzing data and liaising with different levels of management to make the effective and simple decisions for complex problems. A Master’s degree in Information Systems, coupled with my ample experience in analytics will make me a positive asset to your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Data Engineer
Cube Global
06.2022 - Current
- Data Analysis and Reporting
- Analyze customer service data to identify trends, patterns, and insights that can improve service quality and efficiency.
- Work closely with customer service managers, analysts, and other stakeholders to understand their data needs and requirements.
- Ensure all data handling practices comply with relevant data protection regulations and company policies.
- Provide technical support for data-related issues and troubleshoot any problems that arise.
- Maintain and update documentation for data processes and systems using Confluence
- Managing Task via Jira ticket management.
- Use of SSIS/SSRS/SSAS for automation.
- Implement solutions to optimize data workflows and improve response times.
Data Analyst
Freedom Finance Australia
02.2019 - 06.2022
- Analyse client requirements and create supporting documentation.
- Maintenance of system documentation across each component of the development process.
- Cleaning data periodically.
- Providing category inputs into financial analysis and keep records of all the revenue generate each week and generate a report.
- Analysing, evaluating, researching, and consulting system program needs.
- Finding technology restrictions in existing systems and associated processes, procedures, and methods.
- Research on new and efficient data analysis practices and Involve in new implementation, support, and maintenance.
- Loading data in Salesforce and Worksorted system by writing queries.
- Develop test plans to verify logic of new or modified programs and conduct quality assurance activities such as peer reviews.
Associate Data Engineer
Deerwalk Inc.
11.2015 - 11.2016
- Transformed clients' raw data with different file types and file formats into a standard database in the SQL Server platform. The transformation of data was completed by executing T-SQL queries and procedures.
- Performed analysis of data from different sources for the ETL process.
- Participated in testing activities (e.g., system & integration tests) and was involved in technical issue resolution.
- ▪ Managed and delivered interactive reports according to requirements.
- Acted according to the functional and technical requirements of the development team.
- Delivered a DSD (Data Standardization Document) to generate logics.
- Involved in the new implementation, support, and maintenance of the software application.
- Researched on new and efficient data analysis practices.
- Performed query optimization and query automation.
Education
Master of Information System - Information Technology
Central Queensland University
Melbourne, VIC07.2018
Bachelor of Information Technology - Information Technology
KIST COllege of Information Tenchnology
Kathmandu Nepal07.2015
Skills
- ETL development
- Data Warehousing
- Data Modeling
- Data Analysis
- Advanced analytics
- SQL Scripting based on MySQL, MSSQL and AWS-Redshift
- Query Language: TSQL, MySQL, PL/SQL
- Salesforce
- Microsoft Excel
- Ability to understand and analyse data
- Prepare documentation business and software requirements
- Develop constructive and cooperative working relationship with individual and groups
- Good technical and troubleshooting skills
- Good communication and motivational skills
- Ability to produce the best result in pressure
- Ability to work in team as well as individual
Certification
SQL - MySQL for Data Analytics and Business Intelligence
References
Upon Request
Timeline
Customer Service Data Engineer
Cube Global
06.2022 - Current
Data Analyst
Freedom Finance Australia
02.2019 - 06.2022
Associate Data Engineer
Deerwalk Inc.
11.2015 - 11.2016
Master of Information System - Information Technology
Central Queensland University
Bachelor of Information Technology - Information Technology
KIST COllege of Information Tenchnology
SQL - MySQL for Data Analytics and Business Intelligence
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