Salina Gurung
Abu Dhabi
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
7
7
years of professional experience
Work History
Waitress Supervisor
Jungle Event & Restaurant Pvt. Ltd.
12.2020 - 02.2024
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
Guest Service Host
King Power Mahanakhon Co. Ltd
10.2019 - 05.2020
- Conducted research and gathered information from multiple sources to present clear results.
- Delivered high-quality results within budget and timeframe targets.
- Reviewed customer history to recommend appropriate products and services.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Housekeeper
JOMTIEN GAEDEN hotel & resort
01.2019 - 06.2019
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
Waitress
Eat Well Cafe
08.2017 - 06.2018
- Memorised complete menu and offered guests knowledgeable suggestions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Practiced healthy and safety measures to comply with regulations.
Education
+2 - Management
Shaheed Smarak College
Chitwan, Nepal10.2018
Diploma of Higher Education - Hotel Management
Euroskills Technical & Vocational Academy
Chitwan, Nepal04.2018
Skills
- Hospitality service expertise
- Customer service
- Communication skills
- Time management
- Effective customer upselling
- Highly responsible and reliable
- Impression management
- Multidisciplinary teamwork
Additional Information
Visa Status :- Visit Visa
Timeline
Waitress Supervisor
Jungle Event & Restaurant Pvt. Ltd.
12.2020 - 02.2024
Guest Service Host
King Power Mahanakhon Co. Ltd
10.2019 - 05.2020
Housekeeper
JOMTIEN GAEDEN hotel & resort
01.2019 - 06.2019
Waitress
Eat Well Cafe
08.2017 - 06.2018
+2 - Management
Shaheed Smarak College
Diploma of Higher Education - Hotel Management
Euroskills Technical & Vocational Academy
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