Prabin Shrestha
15/1-7 Russell Street, Strathfield , NSW ,Austraila
Summary
Confident leader with strong interpersonal and communication skills, proficient in fostering teamwork and collaboration. Highly adaptable with knack for problem-solving and decision-making. Proven track record in driving projects to successful completion through strategic planning and resource management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Field Support (L1)
Vianet
01.2022 - Current
- Deliver on-site technical assistance for internet connectivity, troubleshoot network issues, install and configure equipment, ensure reliable internet service, and provide excellent customer support.
- Skills: network troubleshooting, equipment installation, customer service, problem-solving, and communication.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Enhanced working relationships by participating in team-building activities.
Education
Bachelor of Business Studies (BBS)
Baneshwor, Kathmandu, Nepal01-2021
High School
Seabird International Higher Secondary School
Thimi, Bhaktapur, Nepal11-2016
School Leaving Certificate
Naulo Jyoti English School
Thimi, Bhaktapur, Nepal06-2014
Skills
- Network troubleshooting
- Equipment installation
- Customer service
- Problem-solving
- Communication
- Leadership skills
- Customer relationship building
- Performance monitoring
- Project Management
Certification
Driving license
Languages
Hindi
Nepali
English
Timeline
Technical Field Support (L1)
Vianet
01.2022 - Current
Bachelor of Business Studies (BBS)
High School
Seabird International Higher Secondary School
School Leaving Certificate
Naulo Jyoti English School