Prabin Thapa
thapaprabin10@gmail.com
Summary
Dynamic Assistant Manager at BWS with a proven track record in enhancing customer satisfaction and optimizing retail operations. Skilled in money handling and team leadership, I successfully improved cash flow and reduced discrepancies through effective financial management and staff training. Committed to driving sales growth and fostering a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
BWS
07.2019 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Service Controller, Invoicer
ARA Mechanical (ACES)
02.2023 - 04.2024
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Optimized working capital management by reviewing inventory levels, payment terms, and cash conversion cycles.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Fostered relationships with external stakeholders, including investors, banks, and regulatory agencies, to support business objectives.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Education
Masters - Accounting
Macquarie University
Sydney, NSW12-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff training and development
- Goal setting
- Retail operations
- Team building
- Operations management
- Sales strategies
- Retail operations management
- Customer relationship management (CRM)
- Sales growth
- Sales reporting
- Project management abilities
- Cost control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Responsible Service of Alcohol
Student of the year in Economics from Macquarie University.
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Interests
- Team Sports
- Playing Sports
- Gardening
- Music
Timeline
Service Controller, Invoicer
ARA Mechanical (ACES)
02.2023 - 04.2024
Assistant Manager
BWS
07.2019 - 03.2025
Masters - Accounting
Macquarie University
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