Prabita Adhikari
807 Lydiard Street Soldiers Hill,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bhat-Bhateni Supermarket And Departmental Store
12.2022 - 06.2023
- Assisted customers with inquiries, product location, and transactions.
- Resolved customer complaints professionally, ensuring satisfaction.
- Maintained store cleanliness and organization.
- Operated POS systems and collaborated with team members.
- Collaborated with team members to achieve store targets, assist in inventory management, and ensure smooth store operations.
Research Fellow
World Vegetable Centre Taiwan
03.2019 - 09.2019
- Master Thesis entitled “Testing an Integrated Pest Management (IPM) strategy for managing striped flea beetle in Brasicas”
Instructor
Rapti Swargadwari Ratannath Technical College, Dang
06.2015 - 02.2016
- Worked as Instructor of major theoretical and practical courses: Entrepreneurship Development, Fruit Cultivation, Agro ecology, Aquaculture
Project work
Institute of Agriculture and Animal Science, Tribhuvan University
09.2015 - 11.2015
- Project work on economic analysis of broiler production in Gokuleshwor, Baitadi
Education
Certificate III in Individual Support (Ageing) - Health Education
Chandler RTO
Melbourne, VIC01.2024
Masters of Science in Agriculture Entomology -
Institute of Agriculture and Animal Science, Tribhuvan University
01.2021
Bachelor of Science in Agriculture -
Institute of Agriculture and Animal Science, Tribhuvan University
05.2016
Skills
- Communication
- Problem solving skills
- Billing Adjustments and Refunds
- Coordination
- Policies and Procedures Adherence
- POS Systems and Ordering Platforms
- Stock management
- Conflict Mediation
- Microsoft Excel
- Customer Data Confidentiality
Languages
Nepali
English
Hindi
Working Right
Australia, NO limitation
Personal Ability
- Ability to plan and prioritize effectively
- Self-motivated and can act on own initiative
- Skilled at working under pressure and performing multiple tasks at once
- Adaptable and have a positive attitude towards change
- Motivated, persuasive and goal orientated
Additional Information
Available upon request
Timeline
Customer Service Representative
Bhat-Bhateni Supermarket And Departmental Store
12.2022 - 06.2023
Research Fellow
World Vegetable Centre Taiwan
03.2019 - 09.2019
Project work
Institute of Agriculture and Animal Science, Tribhuvan University
09.2015 - 11.2015
Instructor
Rapti Swargadwari Ratannath Technical College, Dang
06.2015 - 02.2016
Certificate III in Individual Support (Ageing) - Health Education
Chandler RTO
Masters of Science in Agriculture Entomology -
Institute of Agriculture and Animal Science, Tribhuvan University
Bachelor of Science in Agriculture -
Institute of Agriculture and Animal Science, Tribhuvan University
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