Prabuddhi Perera
Botanic Ridge,VIC
Summary
Proven leader in healthcare administration, adept at patient relations and office administration, significantly enhanced patient trust at O'Shea Medical Centre. Expert in HIPAA compliance and Microsoft Office, I spearheaded staff training, improving service quality. Achieved notable efficiency in records management and insurance claims, fostering a results-driven team environment. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level case worker position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
O'Shea Medical Centre
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Helped patients complete necessary medical forms and documentation.
- Use Best Practice software to manage patient records and files.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Senior Medical Receptionist
Mount Medical Centre
03.2017 - 04.2023
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
- Maintained inventory of office supplies for smooth daily operations while minimizing unnecessary expenses through strategic purchasing decisions.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
Restaurant Manger
Hungry Jacks
03.2009 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Psychological Science - Science
Swinburne University of Technology
Melbourne, VIC08.2024
Diploma in Community And Welfare - Social Studies
Cambridge Institute
Melbourne06.2010
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Office Administration
Microsoft Office
HIPAA Compliance
Patient Relations
Records Management
Medical Billing
Letter preparation
Paperwork coordination
Insurance Claims
Languages
English
Sinhala
Timeline
Medical Receptionist
O'Shea Medical Centre
06.2023 - Current
Senior Medical Receptionist
Mount Medical Centre
03.2017 - 04.2023
Restaurant Manger
Hungry Jacks
03.2009 - 03.2017
Bachelor of Psychological Science - Science
Swinburne University of Technology
Diploma in Community And Welfare - Social Studies
Cambridge Institute
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