Prachi Gandhi
Gosford
Summary
Recent MBA in Finance graduate from Parul University seeking a position as an Customer Support Specialist with a focus on Customer Service and Technology. With prior experience in customer orientated roles, I have developed strong skills in communication, time management, and conflict resolution. I am keen to apply my education and skillsets working on behalf of a reputable organization to upskill myself and enter the industry and using those skills for the betterment of the organization I work in.
Overview
3
3
years of professional experience
Work History
Report Analyst /Client Support Specialist
Nielsen IQ
07.2022 - 01.2025
- Responded promptly to internal and external client inquiries, providing accurate information and support across multiple channels while maintaining a strong focus on customer satisfaction.
- Utilised various internal systems and digital platforms to retrieve, update, and manage client data, ensuring accuracy, consistency, and adherence to data privacy standards.
- Collaborated cross-functionally with Client Services, Report Liaisons, and Change Management teams to ensure clear communication, timely issue resolution, and alignment on client requirements.
- Investigated and resolved service issues by performing root cause analysis (RCA), documenting outcomes, and escalating unresolved matters appropriately to support continuous improvement.
- Maintained accurate records of client communications, requests, and issue logs, contributing to operational transparency and efficient handovers.
- Identified opportunities to improve service delivery and reporting processes, implementing automation and best practices to enhance efficiency and support a high-volume, fast-paced environment.
Education
MBA - Finance
Parul University
Vadodara, India01.2021
Bachelor's Degree - Commerce
MS University
Vadodara, India01-2018
Skills
- Microsoft Office
- Power BI
- Research and Analysis
- Critical Thinking
- Active Listening
- Documentation and reporting
- Time management
ABOUT ME
I am passionate about data experience that are both analytical and intuitive, and always strive to create insights that delight and engage with company objective.
Timeline
Report Analyst /Client Support Specialist
Nielsen IQ
07.2022 - 01.2025
MBA - Finance
Parul University
Bachelor's Degree - Commerce
MS University
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