Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Prachi Goti

Beaconsfield,Australia

Summary

A highly dedicated and diligent library assistant with substantial experience delivering outstanding levels of services and support to people across challenging roles and circumstances. Adept at using knowledge, skills, planning and insight to create and deliver innovative, effective and engaging programs and activities promoting informational, recreational and educational needs. While patiently assisting and encouraging young people with additional needs in the Mackay and ISAAC region. Excellent relationships and communication skills with kids and school age young adults , their family and stakeholders of all levels and backgrounds with a strong appreciation of multicultural issues and considerations. Committed to ongoing professional and personal development to achieve the highest standards at all times. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Librarian exhibiting superb communication and interpersonal skills. Dedicated to fostering welcoming and inviting library atmosphere. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

10
years of professional experience
1
Certification

Work History

Mackay Regional Council
Mackay, Australia

Customer Experience Assistant
10.2023 - Current

Job overview

  • Opened and closed library during specified hours and secured library equipment
  • Maintain well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
  • Plan prepared and delivered successfully henna and calligraphy workshop
  • Plan and delivered successful Henna workshop to the Global groove at Mackay festivals
  • Answered patrons' questions and assisted in finding materials requested
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items
  • Handled daily tasks, facility maintenance and security to support staff members
  • Oversaw photocopiers, scanners and computers and instructed patrons in proper use
  • Assisted patrons regarding library's computer system and gave instructions for logging onto Internet

Mackay Regional Council
Mackay, Australia

Young People Services Library Assistant
03.2023 - 08.2023

Job overview

  • Plan, prepare, facilitate, and promote first 5 forever State Library of Queensland programs like Baby bouse, Rhyme time, Toddler time
  • Prepare and deliver STEAM-related programs like Osmo, drones, and Bee-Bot, targeting children of all age groups.
  • Maintain a well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Created digital content such as podcasts, videos, and tutorials for library patrons.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
  • Coordinated and implemented children's and adult library programs and events.
  • Assisted in the cataloging of new books and materials.
  • Opened and closed library during specified hours and secured library equipment.
  • Performed basic computer troubleshooting and maintenance tasks.

Mackay Regional Council
Mackay, Australia

Library Assistant Casual
01.2022 - 07.2023

Job overview

  • Opened and closed library during specified hours and secured library equipment
  • Maintain well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
  • Plan prepared and delivered successfully henna and calligraphy workshop
  • Plan and delivered successful Henna workshop to the Global groove at Mackay festivals
  • Answered patrons' questions and assisted in finding materials requested
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items
  • Handled daily tasks, facility maintenance and security to support staff members
  • Oversaw photocopiers, scanners and computers and instructed patrons in proper use
  • Assisted patrons regarding library's computer system and gave instructions for logging onto Internet

Mackay Regional Council
Mackay, Australia

Admin and Analysis Officer
08.2022 - 02.2023

Job overview

  • Managed busy calendar for executive team, planning and preparing meetings and communications
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control
  • Organized and maintained documents, files and records
  • Established work procedures or schedules to organise daily work of administrative staff
  • Collating monthly review data
  • Manage and reconcile purchase card transactions
  • Purchase goods and services following procurement policy
  • Coordinate full staff gathering and Volunteers Christmas celebration

Isaac Regional Council
Moranbah, Australia

Library Assistant
03.2016 - 01.2022

Job overview

  • Producing and delivering a wide range of learning activities for participants of all ages and levels, tailoring content and approach to maximise engagement and interaction
  • Working closely with colleagues, service users and third-party agencies to deliver robust and consistent services within the community
  • Plan, prepare, facilitate, and promote first 5 forever State Library of Queensland programs like Baby bouse, Rhyme time, Toddler time
  • Plan, prepare, facilitate, and promote special rhyme time with Hindi language
  • Chines new year and Diwali Rhyme time and Baby bounce
  • Maintain networks and good working relationships by developed and deliver new programs like Henna and Calligraphy workshop to community
  • Introducing new programs to the community for young people multicultural week successfully deliver Bollywood dance workshop around the Isaac Regional Libraries
  • Plan, prepare, facilitate and promote Lego robotics lead the 12-week programs for young people
  • Science weeks prepare and deliver STEAM relatives programs like osmo, drones, bee bot targeting children of all age groups
  • Maintain networks and good working relationships by collaborate with ISAAC Regional kindergarten services, performing activities and program
  • Maintain networks and good working relationships by delivering libraries books and Storytime to the kindergarten special occasion
  • Championing availability and accessibility of library resources and services, identifying and capitalizing on opportunities to reach new audiences and supporters
  • Contributing to a comprehensive range of administrative and operational responsibilities including maintaining presentation standards, responding to customer queries, and assisting with reporting and documentation monthly reports, petty cash reports
  • Assisted in preparation of book displays
  • Maintained records of items received, issued, and returned
  • Implemented and helped manage summer reading program for children
  • Oversaw photocopiers, scanners and computers and instructed patrons in proper use
  • Managed reserve materials by placing items on reserve for library patrons, checking items in and out of library and removing out-of-date items
  • Reserved interlibrary loan request for the customer
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings, and special programs
  • All the libraries related programs to ensures workplace health and safety, industrial health and hygiene, psychological safety, and wellbeing, for all people within the workplace
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors
  • Enforced current library policies fairly with patrons
  • Opened and closed library during specified hours and secured library equipment
  • Inspected returned books for condition and due-date status and computed fines also follow up with customer
  • Conducted regular inspections of facilities to check compliance with fire, hazard, and safety guidelines
  • Answered routine inquiries and referred patrons to librarians

C&K Moranbah
Moranbah, Australia

Volunteer
05.2015 - 05.2016

Job overview

  • Coordinating extensive program of activities for the Under-8's program
  • Collaborating effectively with colleagues throughout all phases of planning and delivery, quickly addressing any issues or concerns as they arise
  • Ensuring appropriate oversight and management in line with strict standards and requirements and providing a safe environment for all
  • Collaborated with others by contributing time, effort, and talent to advance needs or further missions

Education

TAFE NSW
Wollongong

Advanced Diploma from Accounting
12.2013

University Overview

TAFE Queensland

Diploma from Library And Information Services

University Overview

Skills

  • Customer service skills
  • Maintaining a safe learning environment
  • Handling materials and paperwork
  • Prepaid and delivered, all ages activities
  • Digital accessibility
  • Learning management systems
  • Digital literacy
  • Lesson planning
  • Program implementation
  • Multicultural education
  • Literacy program development
  • Creative thinking
  • Resourcefulness
  • Open-mindedness
  • Communication skills
  • Listening skills
  • Interpersonal skills
  • Computer skills
  • Microsoft Office
  • Office equipment usage
  • Ability to learn new technology
  • Innovative practices
  • Teamwork
  • Cross skilling
  • Adaptability
  • Positive attitude
  • Commitment to continuous improvement

Certification

  • Certification Diploma of Library and Information Services
  • Certification First 5 forever
  • Certification 10,000 Steps 'Most inspirational team member'
  • Certification Advanced Diploma of Accounting
  • Certification C&K Under 8's Day.
  • Certification TAFE Courses including 'Planning Strategies Promoting Access to Work and Education for Women' and 'Identifying Factors Impacting Women's Lives' Competencies
  • Current Driver license, QLD
  • Current Blue card

References

References
  • Kate Balderson, Branch Supervisor, Duddley Danny City Library, 0436628573
  • Rebekah Reynolds, Marketing and Minor Projects Officer, Mackay Library, 0749 619 331
  • Lotte Sjoegren, Young people services library assistant, Mackay Library, 0749 619 309

Timeline

Customer Experience Assistant
Mackay Regional Council
10.2023 - Current
Young People Services Library Assistant
Mackay Regional Council
03.2023 - 08.2023
Admin and Analysis Officer
Mackay Regional Council
08.2022 - 02.2023
Library Assistant Casual
Mackay Regional Council
01.2022 - 07.2023
Library Assistant
Isaac Regional Council
03.2016 - 01.2022
Volunteer
C&K Moranbah
05.2015 - 05.2016
TAFE NSW
Advanced Diploma from Accounting
TAFE Queensland
Diploma from Library And Information Services
Prachi Goti