Prachi Mandhare
St Marys,SA
Summary
Results-driven Business Analyst with over 2 years of experience in identifying business needs, developing effective solutions, and driving improvements across processes. Proficient in requirements gathering, data analysis, Identity and Access Management (IAM), and Agile environments. Strong communication, problem-solving, and stakeholder management skills. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement to drive strategic initiatives.
Overview
3
3
years of professional experience
Work History
Business Analyst | IAM Specialist
Wipro – Client: NBN
04.2023 - Current
- Collaborate with stakeholders to gather, document, and prioritize business and system requirements for various projects, resulting in automated role bundle onboarding for new starters.
- Oversee User Acceptance Testing (UAT) with Remote Help Assistant, ensuring role bundle efficiency and the proper functioning of applications like Nexthink.
- Conduct data analysis using tools such as Excel, ServiceNow, and Power BI to generate detailed reports and dashboards, ensuring that stats and Service Level Agreements (SLAs) are consistently met.
- Engage with stakeholders and maintain comprehensive guides and manuals for teams on access provisioning across multiple applications, including Genesys, SailPoint IdentityNow, and Active Directory.
- Conduct training sessions to share key findings with teams and support senior management and other stakeholders by ensuring the timely delivery of project updates and status reports.
- Manage team needs and knowledge management processes, ensuring SLAs exceed 95% in all areas and continuously monitor KPIs to drive high performance.
- Research, analyze, and automate tasks to improve performance, reduce human error, and decrease manual work by over 70%, ensuring continuous service improvement.
IT Service Management Analyst
Wipro – Client: NBN
09.2022 - 04.2023
- Collaborated with stakeholders to analyse IT service management processes, identifying areas for optimization in service delivery and incident response times.
- Assisted in gathering and documenting business requirements by using IT support data and user feedback to provide recommendations for process improvements.
- Supported the deployment of security patches and system updates, ensuring systems remained in compliance with industry standards and company policies.
- Monitored service tickets and escalations, ensuring all incidents were tracked and resolved within established SLAs, and documented resolutions to enhance future decision-making.
Education
Master of Information Technology - undefined
Monash University
12.2021
Business Analyst Certification - undefined
LinkedIn Learning
05.2022
Skills
- Business Analysis & Process Optimization: Requirements Gathering, Process Modelling, Stakeholder Management
- Programming & Data Analytics: SQL, Python, Excel/VBA, Power BI
- Tools & Platforms: ServiceNow, Jira, Confluence, Genesys, Salesforce, Visio
- Methodologies & Frameworks: Agile, Scrum, Waterfall, ITIL, IAM Frameworks
- User Acceptance Testing (UAT)
- Project management
- User acceptance testing
- Business process improvement
- Business process mapping
- Stakeholder management
- Stakeholder communication
Timeline
Business Analyst | IAM Specialist
Wipro – Client: NBN
04.2023 - Current
IT Service Management Analyst
Wipro – Client: NBN
09.2022 - 04.2023
Master of Information Technology - undefined
Monash University
Business Analyst Certification - undefined
LinkedIn Learning
Awards
- Top Performer Award Habit Flagbearer Award – Wipro, 2025
Awarded for consistently exceeding performance goals, demonstrating hard work and going the extra mile to achieve top productivity levels.
- Acclamation of Achievement: The Shining Star Wipro, 2025
Awarded for driving service automations and improvements, exceeding expectations and constant achievements.
- Inspiring Performance Habit Flagbearer Award – Wipro, 2024
Recognized twice in 2024 for exceptional contributions in managing a high volume of tasks during the absence of a key team member, while successfully handling stakeholder expectations and ensuring seamless operations.
- Appreciated by senior stakeholders and end users for effectively solving their problems and providing consistent, high-quality assistance, ensuring satisfaction and successful outcomes.
Similar Profiles
Paritosh ChaudharyParitosh Chaudhary
Change Manager at FinXl - Client NbnChange Manager at FinXl - Client Nbn
PING RENPING REN
SailPoint Engineer at Wipro Limited (Client: Comcast)SailPoint Engineer at Wipro Limited (Client: Comcast)
Rekha KRekha K
Senior Test Engineer (QA Lead) at Wipro[Client-Meta]Senior Test Engineer (QA Lead) at Wipro[Client-Meta]
MD AlaminMD Alamin
Formwork Carpenter at Oakleigh CivilFormwork Carpenter at Oakleigh Civil
Arunjit SinghArunjit Singh
Student Nurse at Mount Barker District Soldiers’ Memorial HospitalStudent Nurse at Mount Barker District Soldiers’ Memorial Hospital