PRACHI PATEL
Mansfield
Summary
Doing placement in Upper Mount Gravatt Aged care for Certificate 3 and I will get my aged care certificate very soon.
Overview
5
5
years of professional experience
Work History
Oporto Restaurant
Crew Member
Upper Mount Gravatt
11.2023 - Current
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Crew Member
TOP IN TOWN
Brisbane, QLD
06.2023 - Current
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Placed orders into POS systems and handled cash and credit transactions
- Handled customer complaints in a professional and courteous manner
- Followed all safety and security procedures to reduce risks
- Organized and stored ingredients according to schematics and expiration data.
- Maintained detailed records of sales transactions for accurate accounting purposes
- Washed and sanitized plates and utensils for continued use
- Maintained an organized work area to ensure efficient operations
- Restocked shelves with merchandise throughout shift
- Planned ahead for potential problems that may arise during shift
- Addressed customer complaints by remaking dishes and administering refunds
- Recommended menu items according to customer preferences and dietary restrictions
- Cleaned and sanitized store restroom areas and stalls
- Packaged and labeled to-go and delivery orders for pickup
Team Member
DMART
03.2021 - 12.2022
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Rotated through series of different stations based on team needs
- Looked for ways to go above and beyond job requirements
- Trained new team members using approved training materials and information
Crew Member
BURGER KING
01.2020 - 03.2021
- Interacted pleasantly with guests to deliver quality customer service
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Upheld high standards of productivity and quality in operations
- Stocked shelves and cases with new or transferred items
- Prepared quality products while maintaining portion control and presentation within service goal times
- Assisted management with inventory control and stock ordering
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Maintained safe food handling practices to prevent germ spread
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Restocked napkins, condiments and utensils at self-service areas during slow periods
Cleaning Supervisor
EMPIRE ESTATE
01.2019 - 12.2020
- Practiced safe work habits and wore protective safety equipment
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Inventoried incoming supplies and placed items in stock for use by personnel
- Reviewed employee performance and devised improvement plan to achieve goals
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Sanitized and cleaned sinks, mirrors, toilets and showers
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Checked inventory for required supplies and made lists for needed cleaning products
- Communicated with maintenance team on damages to repair
- Monitored cleanliness of lobby, swimming pool and other common areas
Education
Master Of Business Analytics - undefined
Kaplan Business School
Bachelor Of Commerce - undefined
Mumbai University
Skills
Attention to DetailPositive AttitudeWillingness to LearnComputer SkillsCustomer ServiceFollowing Instructions
Timeline
Oporto Restaurant
Crew Member
11.2023 - Current
Crew Member
TOP IN TOWN
06.2023 - Current
Team Member
DMART
03.2021 - 12.2022
Crew Member
BURGER KING
01.2020 - 03.2021
Cleaning Supervisor
EMPIRE ESTATE
01.2019 - 12.2020
Master Of Business Analytics - undefined
Kaplan Business School
Bachelor Of Commerce - undefined
Mumbai University