Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Interests
Timeline
Generic

Prachi Patel

Hoppers Crossing

Summary

Residential management professional known for maintaining high standards and delivering results. Expertise in coordinating household activities and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Recognized for organizational skills and effective communication.

Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.

Experienced disability support professional prepared for this role. Proven track record in developing and implementing effective support plans. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs. Expertise in case management, advocacy, and compliance with regulations. Compassionate and effective communicator with strong problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

House Manager

Felicity Holistic Care
06.2024 - Current
  • Assist client for personal care, grooming, feeding, community access.
  • Create a roster for staff and find a replacement.
  • Communicate with stakeholders, care-coordinator family members.
  • Create service agreement and quote for participants.
  • Book health appointments and record them ongoing basis.
  • Update care plan, risk assessment, health assessment when required.
  • Ensure all activities going smoothly and report them to family and care team.
  • Arrange house meeting- make a meeting minutes.
  • Weekly reporting to Care manger for ongoing plan.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Oversaw budget to manage expenditures and control costs.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

Team Leader

Central Australian Supported Accommodation (CASA)
04.2020 - 03.2024
  • Assist indigenous clients with intellectual disabilities and psychiatric disabilities in daily personal care, clothing care, household duties and community engagement.
  • Engage with stakeholders and make plans for participants.
  • Make effective communication with Coordinators, OT, finance team, client’s family etc.
  • Create a roster using online software.
  • Act as companion and assistant in shopping, banking and bill paying.
  • Communicate with staff and arrange a monthly supervision meeting.
  • Day program activities e.g. Take clients shopping, swimming, and other activities in the city.
  • Create Roster of Care (ROC), Weekly planner.
  • Ensure client is gentility’s care by using Person Centered Practice.
  • Arrange referral to outside stakeholder for best care of participant.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Assisted in recruitment to build team of top performers.

Disability Support Worker

Territory Care and Support Services
12.2019 - 04.2020
  • Company Overview: TCASS is a locally owned and operated organization established to provide care, support and respite services for people who have disabilities and wish to live independently within their communities.
  • Help participants with their daily routine (personal care) i.e. shower, teeth care, bowl movement etc.
  • Take participant for community access.
  • Provide good care that leads to excellent client outcomes.
  • Administer medication and check Webster pack.
  • Constantly look for ways to improve processes.
  • Keep a clean, safe, and friendly working environment.
  • Take client’s appointments and update communication book daily.
  • Help participants to achieve their NDIS goal.
  • Build positive relationships with clients, their families, and stakeholders.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.

Education

Diploma - Diploma in Community Service Sector Management

Australian Institute of Business And Innovation
Online
01-2023

Certificate IV - Disability Studies

National Community Training And Education
Online
09-2019

Skills

  • Teamwork
  • Monitoring and evaluation
  • Reporting
  • Communication
  • Managing challenging behaviors
  • Employee scheduling
  • Appointment coordination
  • Staff training
  • Event planning
  • Grocery shopping
  • Calendar management

Certification

  • Certificate IV in disability, National Community College
  • Diploma in community services
  • Current first aid certificate
  • Manual handling certificate
  • Driving licence.
  • Ochre card
  • Police Clearance Certificate
  • NDIS screening check.

Languages

English – Full professional proficiency
Gujarati – Native language
Hindi – National Language, India

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved result through effectively using Person Cantered Practice.

Interests

  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Cooking
  • Offering time and support to shelters for the homeless, women, and animals
  • Outdoor Recreation
  • Team Sports

Timeline

House Manager

Felicity Holistic Care
06.2024 - Current

Team Leader

Central Australian Supported Accommodation (CASA)
04.2020 - 03.2024

Disability Support Worker

Territory Care and Support Services
12.2019 - 04.2020

Diploma - Diploma in Community Service Sector Management

Australian Institute of Business And Innovation

Certificate IV - Disability Studies

National Community Training And Education

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Prachi Patel