Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Prachi Shah

Torrensvillle,SA

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

2
2
years of professional experience

Work History

Cleaning Crew Member

Alert Cleaning Services
07.2023 - Current
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Reduced complaints from clients by addressing their specific cleaning requests and preferences.
  • Improved overall team productivity with proper time management and prioritization of tasks.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.

Sales Representative

Vodafone
01.2023 - 06.2023
  • Increased sales revenue by identifying and targeting high-p
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Crew Member

OTR Peregrine Corporation
03.2022 - 12.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.

Customer Service Representative

Cotton On Group
02.2022 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Master of Science - Information Technology

University of South Australia
Adelaide, SA
12.2023

BBA - Human Resources Management

Ahmedabad University
Ahmedabad ,Gujarat
12.2017

Commerce

Terf Higher Secondary School
Ahmedabad,Gujarat
03.2015

Skills

  • Supply Restocking
  • Restroom Servicing
  • Commercial Equipment Operations
  • Safety Compliance
  • Sales Development
  • Client Service
  • Customer Needs Assessment
  • Sales Closing
  • Team Collaboration
  • Computer Proficiency
  • Complaint Handling

Additional Information

Available Full time and Can join immediately

Timeline

Cleaning Crew Member

Alert Cleaning Services
07.2023 - Current

Sales Representative

Vodafone
01.2023 - 06.2023

Crew Member

OTR Peregrine Corporation
03.2022 - 12.2022

Customer Service Representative

Cotton On Group
02.2022 - 03.2022

Master of Science - Information Technology

University of South Australia

BBA - Human Resources Management

Ahmedabad University

Commerce

Terf Higher Secondary School

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Prachi Shah