Prachi Shah
Parramatta,NSW
Overview
4
4
years of professional experience
Work History
IT Help Desk Agent
CodeIN Squer Tehnology
India
04.2023 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
- Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices in IT support operations.
- Increased first call resolution rates by providing accurate and timely solutions to user inquiries.
Customer Service Cashier
Shall Fuel.Co
Ahmedabad
07.2021 - 02.2023
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- effective customer service
- stock tack and ordering
- customer problem solving
- sealing promotion items
Team Member
Bharat Dairy
Gujarat, India
06.2020 - 04.2022
- Kept work areas clean, organized, and safety check
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Frequently inspected production area
- RF scanning and dispatching product
Timeline
IT Help Desk Agent
CodeIN Squer Tehnology
04.2023 - 01.2024
Customer Service Cashier
Shall Fuel.Co
07.2021 - 02.2023
Team Member
Bharat Dairy
06.2020 - 04.2022