Summary
Overview
Work History
Education
Skills
Certification
Websites
University Projects
Timeline
Generic

Prachi Shah

Adelaide,SA

Summary

Recent graduate with a Master's degree in Information Technology (Enterprise Management) seeking an entry-level Business Analyst position. Strong analytical skills and critical thinking abilities demonstrated through academic projects and internships. Committed to leveraging technology to solve business challenges and drive efficiency. Proven ability to work collaboratively in team environments and deliver results under tight deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Representative

Vodafone
Adelaide , South Australia
01.2023 - 03.2024
  • Collaborated with stakeholders to gather comprehensive requirements.
  • Analyzed existing processes, identifying inefficiencies for improvement.
  • Configured Salesforce solutions for contract generation, order management, and issue resolution.
  • Conducted rigorous testing to ensure data accuracy and system functionality.
  • Provided training and ongoing support to end-users for effective solution utilization.
  • Monitored issues and implemented solutions to maintain system integrity.
  • Managed change requests and releases, ensuring alignment with stakeholder needs.
  • Established key performance indicators (KPIs) to drive continuous improvement initiatives.

Customer Service Representative

On The Run (OTR)
Adelaide, South Australia
03.2022 - 10.2022
  • Delivered high-quality customer service in fast-paced retail environment, enhancing overall shopping experience.
  • Operated POS systems to efficiently process sales transactions and manage refunds.
  • Handled fuel transactions, ensuring forecourt safety and assisting customers at pumps.
  • Maintained stock levels and restocked shelves to align with brand presentation standards.
  • Assisted in food preparation and service for OTR brands, adhering to hygiene regulations.
  • Resolved customer complaints promptly, achieving high satisfaction levels.
  • Supported opening and closing procedures, including cash handling and security checks.
  • Promoted current deals and upsold products, contributing to increased daily sales targets.

HR Administrator

Synergy Corporates
Gujarat, India
09.2020 - 09.2021
  • Managed day-to-day HR administrative tasks, including employee records and document management.
  • Served as primary contact for HR queries, delivering timely support to staff and management.
  • Coordinated recruitment logistics, such as job postings, interview scheduling, and contract preparation.
  • Facilitated onboarding processes for new hires, ensuring completion of all documentation and training.
  • Processed employee changes including promotions, transfers, and terminations while maintaining accurate records.
  • Assisted payroll preparation by providing data on absences, bonuses, and leaves.
  • Maintained knowledge of labor laws and company policies to ensure compliance during audits.
  • Organized internal HR events like training sessions, wellness programs, and team-building activities.

HR Recruiter Coordinator

Aniket Electricals
Gujarat, India
07.2019 - 07.2020
  • Coordinated full-cycle recruitment by managing interviews and scheduling for hiring managers.
  • Posted job openings on multiple platforms to attract high-quality candidates.
  • Maintained accurate applicant records in ATS, tracking candidate progress throughout hiring.
  • Assisted in screening resumes and conducting outreach to build a strong talent pipeline.
  • Prepared interview schedules and follow-up communications to enhance candidate experience.
  • Compiled evaluation summaries from interview feedback for informed hiring decisions.
  • Collaborated with HR and department heads to address hiring needs promptly.
  • Supported creation of offer letters, background checks, and onboarding processes for smooth transitions.

HR Assistant

Aniket Electricals
Gujarat, India
03.2019 - 06.2019
  • Provided administrative support to HR department, facilitating recruitment and onboarding processes.
  • Coordinated interview schedules and maintained applicant tracking systems for efficient candidate management.
  • Handled employee documentation with confidentiality, ensuring accuracy in contracts and leave applications.
  • Supported payroll preparation by collecting timesheets and verifying attendance records.
  • Organized training sessions and workshops to enhance employee engagement and development initiatives.
  • Responded to employee inquiries regarding HR policies and benefits, promoting workplace satisfaction.
  • Maintained HR databases and filing systems to ensure data integrity and accessibility.
  • Contributed to drafting official HR correspondence, including offer letters and warning notices.

Education

Professional Year -

Performance Education
Adelaide, SA
09-2025

Masters of Information Technology - Enterprise Management

University Of South Australia (UNISA)
Adelaide, SA
12-2023

BBA - Specialization Human Resources Management

Ahmedabad University
Gujarat , India
12-2017

Skills

Human Resources & Recruitment

  • End-to-End Recruitment & Interview Coordination
  • HR Administration & Documentation
  • Employee Onboarding & Offboarding
  • HRIS & Applicant Tracking Systems (ATS)
  • Performance Management Support
  • Policy Implementation & Compliance
  • Training Coordination & Staff Engagement
  • Payroll Assistance & Leave Management

Customer Service & Sales

  • Frontline Customer Service
  • Conflict Resolution & Complaint Handling
  • Retail & Convenience Store Operations
  • Cash Handling & POS Systems
  • Upselling & Cross-Selling Techniques
  • Product Knowledge & Promotion Execution
  • Loyalty Program Support (eg, Vodafone offers, OTR rewards)
  • Fast-Paced, High-Volume Environment Experience

Soft Skills

  • Communication
  • Decision Making
  • Problem Solving
  • Requirements Gathering
  • Critical Thinking

Technical Skills

  • Analytical Skills
  • Data Analysis
  • Process Mapping
  • Stakeholder Management
  • Project Management
  • Team Collaboration
  • Tool Proficiency
  • Domain Knowledge
  • Presentation Skills
  • Negotiation Skills
  • Time Management
  • Continuous Learning

Computer Software

  • Microsoft Office (Word, Excel, PowerPoint, SharePoint)
  • Power BI
  • Tableau
  • NVivo
  • SDLC
  • Cloud Computing
  • ERP
  • SAP

Programming Languages

  • MySQL
  • Python
  • C

Computer Systems

  • Windows XP
  • Linux CentOS/Ubuntu

Certification

  • Essential Business Analytics
  • Developing an AI/ML Data Strategy: Building an AI-powered Workforce
  • Developing an AI/ML Data Strategy: Data Analytics, and Data Ethics
  • Business Analysis for Project Management: Practices for Early Project Stages
  • Designing BI Infrastructure
  • Implementing BI infrastructure
  • Preparing for BI Data Models
  • Advanced Analytics: Performing Analytics Using Snowflake
  • Business Intelligence: Project Data Analysis

University Projects

1. Capstone Project – University of South Australia

(UniSA,Australia )

Jul 2023 - Nov 2023

As part of my academic journey at UniSA, I undertook a capstone research project that honed my critical thinking, data analysis, and technical writing skills. While this project was research-focused rather than a hands-on technical implementation, it required proficiency in data analysis, content structuring, and effective communication—key skills relevant to IT and business analytics.

Project Objectives:

· Data-Driven Analysis: Conducted a systematic literature review and performed content analysis using Excel to extract insights and trends.

· Problem-Solving & Research: Identified knowledge gaps, inconsistencies, and areas for further exploration within the chosen topic.

· Project Coordination & Collaboration: Worked in a structured research environment, improving teamwork, communication, and presentation skills.

· Report & Presentation Development: Compiled findings into a well-structured

· Literature report and annotated bibliography, delivering key insights through PowerPoint presentations.

2. Capstone Project: Digitalization of Newspapers

(Ahmedabad University, India)

Jan 2018 - Apr 2018

This project explored the impact of digitalization on traditional newspaper agencies, analysing technological shifts, market trends, and business adaptation strategies. Our research assessed the challenges and opportunities of digital transformation, offering data-driven recommendations to improve industry sustainability
Project Objectives:

· Analyse how digital platforms affect traditional print media and readership trends.

·  Investigate the challenges and opportunities for newspaper agencies in adopting digital strategies.

· Develop recommendations for media organizations to enhance digital engagement and revenue streams.

Project Methodology & Execution:

· Data Collection & Analysis: Conducted a systematic literature review of digital transformation in the media industry, utilizing content analysis with Excel to identify key insights.

· Business & Market Research: Studied industry case studies to understand successful digital transformation strategies.

· Process Modelling & Strategy Development: Proposed digital business models for newspaper agencies, highlighting revenue diversification strategies such as subscriptions, advertisements, and pay walls.

· Stakeholder & Industry Impact Assessment: Assessed how digitalization affects journalists, advertisers, and readers, considering UX/UI improvements and AI-driven news curation.

· Presentation & Documentation: Compiled findings into a well-structured literature report and delivered professional presentations to demonstrate insights and recommendations.

3. Business Modelling Project – University of South Australia

(UniSA, Australia )

This project focused on business process modelling, requirements analysis, and process improvement, applying industry-standard methodologies and tools to optimize business workflows.

· Stakeholder Engagement & Requirements Gathering: Conducted interviews with a Project Manager to understand current business processes, pain points, and key requirements.

· Business Process Analysis & Modelling: Developed As-Is business process diagrams using ArisExpress and Lucidchart, identifying inefficiencies and areas for improvement.

Solution Design and Process Optimization: Analyzed weaknesses in the existing system, formulated business requirements, and proposed To-Be process models to enhance efficiency

Project Management & Presentation: Collaborated in a structured project environment, documenting findings, and presenting optimized solutions to stakeholders.

Timeline

Sales Representative

Vodafone
01.2023 - 03.2024

Customer Service Representative

On The Run (OTR)
03.2022 - 10.2022

HR Administrator

Synergy Corporates
09.2020 - 09.2021

HR Recruiter Coordinator

Aniket Electricals
07.2019 - 07.2020

HR Assistant

Aniket Electricals
03.2019 - 06.2019

Professional Year -

Performance Education

Masters of Information Technology - Enterprise Management

University Of South Australia (UNISA)

BBA - Specialization Human Resources Management

Ahmedabad University
Prachi Shah