Pradeep Dasari
Sydney,New South Wales
Summary
I am currently seeking a stimulating role as a Business Analyst, where I aim to provide optimized and impactful solutions that enhance productivity and accomplish business goals within the market.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
Recruitsol Management Services Pvt Limited
08.2021 - 02.2023
- Gathered and documented business requirements through interviews, and analysis of documentation.
- Collaborated with cross-functional teams, including stakeholders, developers, and designers, to define project scope, objectives, and deliverables.
- Created detailed functional specifications, use cases, and user stories to guide the development and implementation of new systems or process changes.
- Facilitated meetings and workshops to elicit feedback, address concerns, and ensure alignment between business needs and technical solutions.
- Monitored project progress, identified risks and issues, and implemented mitigation strategies to ensure timely delivery and stakeholder satisfaction.
- Provided post-implementation support, including user training, documentation updates, and issue resolution.
Business Analyst
Stategic Data Solutions
10.2017 - 08.2021
- Engaging with clients to develop business solutions.
- Recording requirements and providing assistance to clients based on their needs.
- Collaborating with higher management to identify areas for improvement in order to enhance client satisfaction.
- Conducting audits of executive-client interactions and evaluating performance against established criteria.
- Conducting knowledge transfer sessions with executives to address any critical errors made.
- Interacting with end users to share product information and ensure high levels of customer satisfaction.
Client Engagement Manager
Tvisha Technologies Pvt
03.2016 - 10.2017
- Client Relationship Management: Develop and nurture relationships with key clients, understanding their needs, and ensuring their satisfaction with the products or services provided by your organization.
- Account Management: Act as the main point of contact for assigned clients, managing their accounts and addressing any questions, concerns, or issues they may have.
- Client Onboarding: Facilitate the smooth onboarding of new clients, ensuring they understand the services offered, setting expectations, and providing necessary training or support.
- Upselling and Cross-selling: Identify opportunities to expand the relationship with existing clients by upselling additional products or services or cross-selling complementary offerings.
- Client Retention: Develop strategies and initiatives to enhance client loyalty and retention rates, including proactive communication, regular check-ins, and value-added services.
- Feedback Gathering: Regularly collect feedback from clients to assess their satisfaction levels, identify areas for improvement, and incorporate their input into the ongoing service or product development process.
- Performance Reporting: Monitor and analyze key performance indicators (KPIs) to measure client satisfaction, identify trends, and report on the overall health of client accounts.
- Contract Renewals: Work closely with the sales team to ensure timely contract renewals and negotiate terms and pricing to maximize client retention.
Quality Analyst
Two Roads Software
06.2013 - 03.2016
- Was involved into complete development of testing methodology;
- Development of Test plan.
- Development of Test cases.
- Reviewing of Technical documents.
- Prepared test cases for different modules. Executed test cases.
- Involved in ad-hoc testing environment.
- Involved in Re-testing and Regression Testing of the software.
- Performed manual testing, Defect reporting and defect tracking.
Education
MBA - General
New York Institute of Technology
New York 05.2011 - 05.2012
Bachelor of Engineering - Electrical
Progressive Engineering College
India 08.2002 - 06.2007
Skills
- Business Process Mapping
- SWOT Analysis
- Atlassian JIRA
- SQL
- Balsmiq
- Moqups
- bugzilla
- Tableau
- Selenium
- Python
- Presentations and Decks
- Test Case Scenarios
- Business Requirements
- Microsoft Office Suite
- UAT Support
- Agile and Scrum Environments
- Client Meetings
- Data and Analytics
- Requirements Traceability Matrix (RTM)
- Scrum Methodology
- Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Business Analyst
Recruitsol Management Services Pvt Limited
08.2021 - 02.2023
Business Analyst
Stategic Data Solutions
10.2017 - 08.2021
Client Engagement Manager
Tvisha Technologies Pvt
03.2016 - 10.2017
Quality Analyst
Two Roads Software
06.2013 - 03.2016
MBA - General
New York Institute of Technology
05.2011 - 05.2012
Bachelor of Engineering - Electrical
Progressive Engineering College
08.2002 - 06.2007
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