Pradeep Kafle
Karabar,Australian Capital Territory
Summary
A creative and resourceful graduate with a Bachelor of Business (Information Systems Management) from Victoria University seeking position in any suitable company. I have a deep understanding of various platforms like Hospitality, Retail, IT platform and Business. I had completed a three-month internship in a Himark Computers plus actively working as a customer service manager in a Woolworth's Queanbeyan, where I developed excellent customer service skills and now looking to contribute these skills with a dynamic company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
04.2022 - 11.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacy staff with preparing medications and filling orders.
- Trained new pharmacy staff on computer system and drug management protocols.
Customer Service Manager
Woolworths Queanbeyan
05.2020 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Assistant Customer Service Manager
Woolworths Warriewood
11.2018 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
IT Intern
Himark Computers
06.2017 - 05.2018
- Assisted IT team members by crafting project research material for implementation.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted computer users with technical issues remotely and at workstations.
Education
Advance Diploma of Business -
Diploma of Business - undefined
Certificate IV in Business Administration - undefined
undefined
Bachelor of Business in Information System - Information Systems
Victoria University
Sydney, NSW06.2018
Skills
- Technical Skills
- Computer Systems, Web Servers, Computer Software, Hardware
- Attention to Detail
- Safety Understanding
- Money Handling
- Technical Support
- Stocking and Replenishing
- Product Knowledge
- Staff Training
- Sales Expertise
- Complex Problem-Solving
- Following Instructions
Timeline
Pharmacy Assistant
Chemist Warehouse
04.2022 - 11.2022
Customer Service Manager
Woolworths Queanbeyan
05.2020 - 09.2021
Assistant Customer Service Manager
Woolworths Warriewood
11.2018 - 04.2020
IT Intern
Himark Computers
06.2017 - 05.2018
Advance Diploma of Business -
Diploma of Business - undefined
Certificate IV in Business Administration - undefined
Bachelor of Business in Information System - Information Systems
Victoria University
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