PRADEEP KURELLA
Guildford
Summary
Actively looking for position in an organization where my knowledge and skills are utilized effectively that would foster both my career and organizations growth. Interested in exciting new technology and I am a fast learner with impressive interpersonal skills.
Basic knowledge on programming languages – C, Python, and R. Capable of leading small test teams on small to medium projects. Possess good communication skills, problem solving and inter personnel skills, technical ability, hardworking nature, quick learner, creative and keen mind for solutions delivery. Expertise in AGILE methodology, good exposure and understanding towards SDLC (Software Development Life Cycle) and methodologies including but not limited to Scrum, Lean and Continuous Delivery.
Offering excellent communication skills and knack for problem-solving, eager to learn and grow in support role. Brings ability to quickly understand and apply new technical concepts, paired with adeptness in customer service and issue resolution. Ready to use and develop troubleshooting and communication skills in [Desired Position] role.
Overview
8
8
years of professional experience
Work History
INBOUND SUPPORT SPECIALIST
AMAZON FULLFILLMENT CENTRE
06.2022 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Optimized use of support tools and resources to reduce waste and increase productivity.
Customer service agent
Bellevue hills News agency
07.2017 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Recommended products to customers and suggested other options if preferred product was unavailable
Education
Masters - Master of Business And Project Management
Asia Pacific International College
Sydney, NSW05-2019
Bachelor of Science - Aeronautical Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
HYDERABAD , INDIA06-2014
Skills
- MS office
- Google Suit
- Spreadsheet
- SQL
- Customer service
- R
- Problem resolution
- System knowledge
- Outstanding communication skills
- Analytical skills
- Testing
- Windows 10
- MacOS
- Linux
- Customer relationship management
- Ticket management
Languages
English
Hindi
Telugu
Timeline
INBOUND SUPPORT SPECIALIST
AMAZON FULLFILLMENT CENTRE
06.2022 - Current
Customer service agent
Bellevue hills News agency
07.2017 - 01.2020
Masters - Master of Business And Project Management
Asia Pacific International College
Bachelor of Science - Aeronautical Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
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