Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Work Availability
Quote
Timeline
Generic
Pradeep Pathi

Pradeep Pathi

Sydney,NSW

Summary

Senior Manager Remediation, Business Operations/Transformation, Program and Project Lead, bringing 22 years of experience in the Banking and Financial services industry. Brings deep knowledge in business strategy, remediation, project delivery, release management, risk, regulatory compliance projects, and process optimisation. Led and delivered significant and business-critical projects for the Business and Consumer domain in a dynamic environment. Product expertise in Mortgages, Business Lending, Personal Loans, Credit Cards, Foreign Currency Loans, and Personal Banking Products. A collaborative, energetic, organised, and dependable Leader.

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Overview

1
1
Certification

Work History

Senior Project Manager, Remediation

Westpac Group
  • Westpac Business and Consumer Remediation portfolio has overseen incidents involving unsecured, secured lending products, debit/credit cards, and transactional products from Discovery to execution of payments via release teams
  • To date, the team has handled over 800k accounts with total remediation payments amounting to approx $250 million
  • Achievements: Executed complex consumer remediation projects from scoping, planning and execution, prioritising compliance, risk management, Reporting, attend customer satisfaction
  • Demonstrated exceptional organisational skills and a results-oriented mindset, consistently delivering high-quality work under tight deadlines
  • Proficient in time and resource management and adaptability, thriving in fast-paced business environments
  • Developed, planned, managed, led and delivered the release management processes as per group remediation operating policy for over 11 bundled centralised payments, 140 incidents/projects, and 310k accounts for two brands, Westpac and St
  • George
  • Decreased potential risks and issues ensuring that project timelines and outcomes were not impacted
  • Successfully delivered releases under pressure on agreed timelines with positive feedback from stakeholders
  • Executed effective mitigation strategies for high-stakes large releases, prioritising meticulous planning, team empowerment, fostering robust working relationships, and influencing critical stakeholders
  • This successfully delivered complex and sizable releases on the agreed schedule without remediation
  • Processed $70 million in remediation payments for 250k accounts across multiple Consumer and Business products
  • Commended for meeting ASIC timeline, mitigating risks and issues in a short turnaround time and meeting Group remediation guidelines
  • Managed and delivered more than 11 end-to-end remediation projects, including Discovery, planning and execution
  • Contributed significantly to streamlining the remediation process for Consumer Banking products
  • Standardised tax calculation and reporting processes for remediation customers
  • This helped the wider remediation teams to follow the process
  • Managed third-party vendors, ABCorp for processing remediation letters and cheques and Decipher for return-to-sender campaigns, ensuring adherence to the terms outlined in the management service agreement
  • Conducted thorough validation and approval of invoices
  • Enhanced the payment process and policy by proposing and supervising the implementation of new controls and best practices, leading to increased productivity and eliminating waste, reducing delivery time by 4 days
  • Trained and onboarded Project Managers, Data Analysts, Change Managers, and Business Analysts to meet critical resource shortages on time and within budget and ensure releases were met on schedule
  • Optimised resourcing outcomes and productivity by supporting, coaching, and motivating the release team while serving as the primary point of contact for internal and external stakeholders and the Leadership team.

Project Manager, Remediation and Foreign Currency Loans

Westpac Group
  • This enterprise regulatory project scope was to migrate Foreign Currency Loans denominated in EUR, HKD, SGA, and USD into AUD currency
  • Additionally, it involved transferring data from the old Foreign Currency Loans System to the new Lending Information System and decommissioning the former
  • This project complies with ASIC regulatory requirements
  • Achievements: Led and delivered high complex, high-risk projects of significant visibility to General Managers and Westpac Group Executives
  • Recognised in a performance review as a standout accomplishment
  • Managed senior-level stakeholder expectations and communication, fostering cross-functional collaboration and a leadership style that values inclusiveness
  • Collaborated with 32 internal and external stakeholders, which included international finance brokers, operation teams, external legal partners, corporate affairs, Group IT teams, Product SMEs, enterprise change team, Group customer experience team, Fraud, AML, Risk and product GMs
  • In addition to overseeing the FCL project, successfully managed, delegated, and executed over 5 end to end consumer remediation projects from scope requirements to planning and payment execution
  • These projects were delivered on time and under budget.

Senior Business Analyst/Associate Project Manager

Westpac Group
  • Accountable for delivering end-to-end business projects/initiatives in collaboration with Risk, Compliance, Change, Legal, 3rd party IT vendors and outsourced partners, Relationship Managers and Impacted operations teams
  • Reported to the Project Director and Sponsor and ensured successful project delivery
  • Received a GEM award for successfully delivering the project
  • Achievements: Handpicked by a senior executive to lead and deliver 2 critical Business Lending projects
  • Mixed Deals - The processing of Mortgage loans in the GOE system enhanced customer experience and decreased the number of calls made to the call centre and relationship managers
  • Automated SMS notifications were introduced to improve the loan status visibility for business customers obtaining mortgage loans through the GOE system
  • Successfully led and facilitated coordination between various parties, including Business, IT, change, operations teams, and external stakeholders
  • Obtained statements of work from third-party vendor HP systems, sought funding and implemented the change
  • Updated mortgage applications for business customers include only essential information, eliminating unnecessary duplication
  • The “Know your customer” process has been streamlined and reduced from 11 to 4 pages
  • This improvement offers significant time savings of 20 minutes per deal for bankers and customers
  • Automated the mortgage documents and sent them to the banker as PDFs, along with the terms and conditions via email
  • This significantly improved the time it took to process the documents, reducing the Service Level Agreement (SLA) from 3 days to just 4 hours
  • Electronic security registers Identified core issues, conducted thorough root cause investigations, validated in-depth IT code, provided recommendations for solutions, obtained statements of work from third-party vendor Infosys, sought funding, and successfully implemented changes
  • We achieved remarkable annual savings of $750k.

Business Improvement Manager/Team Manager

Westpac Group
  • As a part of Business Bank Operations, I led 2 teams responsible for handling business and consumer loans
  • Additionally, assisted over 250 local business bankers (NSW & QLD) and relationship managers across all states
  • I was an SME for Business IT Projects
  • Achievements: I successfully migrated the loan application process from HP to Westpac
  • Assemble a new team comprising 28 full-time employees (FTEs) to provide nationwide support to Bankers
  • Identifying and mitigating risk controls, launching internal projects, motivating and coaching team members and streamlining processes, ensuring compliance was attained
  • Led change, optimised resource utilisation, fostered relationships with internal and external stakeholders, and effectively managed complaints
  • Attained significantly improved operational efficiency, resulting in heightened Service Level Agreements (SLAs) and net promoter scores (NPS BPS)
  • Managed outsourcing partners e.g Genpact and Infoysis

Operations Support Manager

Aussie Home Loans

Senior Team Leader, Customer Resolution

GE Money

Education

Master of Business Administration (MBA) -

Osmania University

Bachelor of Commerce -

InfoysisABCorputilisationStandardisedcentralisedorganisedOsmania University

Skills

  • Business Requirements Scoping and Defining Problem Statements
  • Root Cause Analysis
  • Business Analysis
  • Strategic Planning
  • Project Planning, Scheduling and Resource management
  • Regulatory Notifications and Remediation
  • Risk Management and Program Delivery
  • Records Management and Reporting
  • Regulatory Guidance ASIC /RG256 and RG277
  • Change Management
  • Remediation Policy
  • JIRA, Confluence, Agile Methodologies
  • Vendor Management
  • Business Engagement
  • Process improvement
  • Data migration
  • Executive Leadership
  • Program and Project Management- Agile/Waterfall methodologies
  • Problem Solving and Decision Making
  • People Leadership
  • Stakeholders Management
  • Negotiation and Influencing Skills
  • Communication
  • Client Relationship Management
  • Cross-Functional Communication
  • Quality Control
  • Work Planning and Prioritization
  • Performance Monitoring
  • Team Collaboration
  • Documentation and Reporting
  • Stakeholder Relations
  • Resource Allocation
  • Creative Thinking
  • Conflict Resolution

Certification

  • Certified Project Management Professional - PMP
  • Certified Scrum Master - Agile
  • Diploma in Financial services
  • Class 1 Real Estate License - NSW
  • Certified Auctioneer - NSW

Affiliations

  • Justice of the Peace - NSW
  • 1st Vice President - Riverstone and District Lions Club

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Senior Project Manager, Remediation

Westpac Group

Project Manager, Remediation and Foreign Currency Loans

Westpac Group

Senior Business Analyst/Associate Project Manager

Westpac Group

Business Improvement Manager/Team Manager

Westpac Group

Operations Support Manager

Aussie Home Loans

Senior Team Leader, Customer Resolution

GE Money

Master of Business Administration (MBA) -

Osmania University

Bachelor of Commerce -

InfoysisABCorputilisationStandardisedcentralisedorganisedOsmania University

Similar Profiles

CREATE PROFILE
Pradeep Pathi