Pradeep Tiwari
Donnybrook
Summary
A seasoned Franchise Owner and Head Baker with a proven track record at Bakers Delight, I excel in operations management and team leadership. Demonstrated success in enhancing customer satisfaction through high-quality baked goods and effective staff training. Skilled in food safety and fostering strong franchise relations, my strategic approach has significantly contributed to business profitability and team cohesion.
Overview
10
10
years of professional experience
Work History
Franchise Owner
Bakers Delight
01.2018 - 11.2024
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
Baker
Woolworths Group
09.2017 - 01.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Head Baker
Bakers Delight
08.2014 - 09.2017
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
Education
Year 12 - Bachlor in Science
Apex Academy
Chitwan Nepal01-2007
High School Diploma -
Vijaya Samudiyak Siksha Sadan
Nawalparasi Nepal03-2005
Skills
- Brand compliance
- Team player
- Catering experience
- Franchise relations
- Active listener
- Workplace safety
- Operations management
- Food safety and sanitation
- Sanitation standards
- Small business operations
- Food safety
- Verbal and written communication
- Kitchen safety
- Relationship building
- Cleanliness standards
- Allergy awareness
- Customer relations
- Oven operation
- Pastry creation
- Quality control
- Marketing support
- Dough handling
- Nutritional advice
- Quality management systems
- Bread making
- Staff management
- Product presentation
- Strategic planning
- Opening and closing duties
- Staff hiring
- Waste reduction
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Full Professional
Timeline
Franchise Owner
Bakers Delight
01.2018 - 11.2024
Baker
Woolworths Group
09.2017 - 01.2018
Head Baker
Bakers Delight
08.2014 - 09.2017
Year 12 - Bachlor in Science
Apex Academy
High School Diploma -
Vijaya Samudiyak Siksha Sadan
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