Pradhut Roy Choudhury
Woodville South
Summary
Insightful Information Technology Manager with 10+ years of IT leadership experience including oversight of infrastructure operations, IT Budget, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10+ year record of building positive relationships with internal and external stakeholders.
Overview
17
17
years of professional experience
Work History
Systems Engineering Lead
5G Networks
07.2023 - Current
- Design, implement, and maintain scalable, secure, and high-performance infrastructure for both on-premises and cloud environments.
- Guide cloud migration projects, develop cloud strategies, and ensure alignment with business goals for multi-cloud or hybrid cloud solutions.
- Ensure infrastructure and cloud systems deliver optimal performance, monitoring key metrics, identifying issues, and implementing best practices for reliability and scalability.
- Oversee Security and Compliance Standards by Working closely with security teams to enforce industry best practices, manage access control, and ensure adherence to regulatory and organizational compliance requirements.
- Manage/Monitor infrastructure-as-code (IaC) solutions using tools like CloudFormation, or Ansible to standardize and automate deployments, minimizing manual configurations.
- Provide guidance and mentorship to a team of engineers, setting goals, conducting performance reviews, and fostering skill development within the team.
- Conduct ongoing capacity planning and optimize resource allocation to balance performance and cost across cloud and on-prem infrastructure.
- Design and implement effective backup, recovery, and disaster recovery processes to minimize downtime and data loss in case of failures.
- Act as a liaison between infrastructure, security, and software development teams to ensure alignment and support of business objectives and technology initiatives.
- Continuously evaluate new tools, technologies, and trends in cloud and infrastructure engineering, recommending improvements to maintain competitive and modern infrastructure.
- Oversee vendor selection, manage service-level agreements, and optimize vendor solutions to align with strategic infrastructure goals.
- Regularly communicate with executive leadership, providing updates on infrastructure performance, security, capacity, and planned upgrades.
IT Senior Manager
Alight Solutions
04.2017 - 07.2023
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors, MSP's and contractors to secure products and services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Operations Manager
Aon Hewitt
09.2014 - 03.2017
- Delivered robust infrastructure solutions by designing and implementing efficient network architectures.
- Maintained compliance with industry standards and regulations by implementing rigorous data governance policies and procedures.
- Enhanced security measures by developing comprehensive information security policies and protocols.
- Managed a high-performing team of IT professionals, providing consistent coaching and development opportunities to drive performance.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Delivery Operations Manager
IBM
01.2010 - 09.2014
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Managed resources affectively to avoid unnecessary delivery delays. Scheduled regular equipment and fleet maintenance.
- Was awarded the best Pool/Team for the year 2014.
Technical Lead
NaviSite
08.2007 - 10.2009
- Investigated system issues and implemented resolutions to reduce downtime.
- Evaluated and adopted new technologies to address changing industry needs.
- Drove technical initiatives for large enterprise systems to align with long-term business strategies.
- Assessed project milestones and team performance to keep staff on-task.
- Improved systems with addition of new features and infrastructure.
- Organized system operating procedures to strengthen controls. Advised management, business and technical staff on solutions using specific domains or technology.
Education
Bachelor of Science - Science
University of Delhi
New Delhi, India07-2002
Skills
- Project management
- Change and Incident Management
- Technical oversight
- Engineering design
- Business Relationship Management
- People Management
- Process improvement
- Systems engineering
- Compliance and audits (egISO27001)
- Problem solving
- Strategic planning
- Budget management
- Cross-functional collaboration
Accomplishments
- Achieved successful completion of Infrastructure & Service Desk support s transition project by completing each Sprint (Agile framework) with accuracy and efficiency.
- Supervised team of 35 staff members.
- Have successfully driven Cloud transformation projects, end to end VMware platform upgrades at enterprise level.
Languages
English
Full Professional
Timeline
Systems Engineering Lead
5G Networks
07.2023 - Current
IT Senior Manager
Alight Solutions
04.2017 - 07.2023
IT Operations Manager
Aon Hewitt
09.2014 - 03.2017
Delivery Operations Manager
IBM
01.2010 - 09.2014
Technical Lead
NaviSite
08.2007 - 10.2009
Bachelor of Science - Science
University of Delhi
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