Pradip Adhikari
Sydney,NSW
Summary
I am a qualified IT professional with adequate knowledge of Information Technology domains including cloud services, virtualization, security protocols, operating systems, server administration, networking basics, antivirus software, backup and redundancy plans, remote support tools, and maintenance techniques. Adept at delivering thorough IT support to clients and businesses to guarantee maximum system security and performance. Furthermore, I have proactive attitude on discovering and addressing technological challenges with good analytical skills and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support
Expert Education & Visas services
Parramatta, NSW
07.2022 - Current
- Manage and optimize operating systems and server environments to meet organizational needs
- Implement and maintain network infrastructure, ensuring seamless communication and data transfer
- Monitor system performance, diagnose issues, and implement necessary fixes for smooth functionality
- Proficient in Windows Defender updates, Windows feature upgrades, quality patching automation, driver and firmware servicing, driver update management, compliance remediation, reporting, and device registration
- Assist and instruct end users, respond to service desk inquiries, record problems, and maintain good communication for troubleshooting technical issues to provide prompt resolution
- Installation, configuration, maintenance and troubleshoot hardware, software and networking devices
- Assure adherence to service level agreements (SLAs) and sustain elevated levels of customer contentment
- Diagnose and fix common Intune-related difficulties, such as device compliance and connectivity problems
- Utilize PSA/ticketing systems/CRM for streamlined ticket management and customer support processes and escalate ticket while necessary.
Cyber Security Analyst Trainee
Extratech
Hurstville, NSW
09.2023 - 02.2024
- Understood about different types of attacks, threats, and vulnerabilities
- Supported to identify vulnerabilities and prioritize fixing them
- Learned various Linux tools used for penetration testing
- Gained knowledge about the acquisition, application and maintenance by using security tools like defender and sentinel
- Understood about cybersecurity standards ACSC essentials 8, NIST, MITRE ATT&CK, and ISO 27001
- Designed, Implemented and maintained security in Palo Alto NGFW
- Get updates related to cybersecurity trend and technologies.
Customer Service
Tregear Takeaway
Tregear, NSW
01.2021 - 07.2022
- Prepared orders maintaining safety standards
- Took orders with greeting and handled inquiries courteously
- Processed payments accurately and promptly
- Monitored stock levels and placed orders as needed
- Collaborated effectively with colleagues
- Built customer relationships and assisted in marketing efforts.
Education
Master's in information technology (Network Security) -
Charles Sturt University
02.2023
Skills
- OS: Windows, MacOS, Linux, iOS and Android
- Servers: Windows server 2012, 2016, 2019 and 2022
- Networking Fundamentals: OSI and TCP/IP model, TCP and UDP, DHCP, FTP, SMTP, IMAP, POP3, DNS, Subnetting, Routing and Switching
- System Fundamentals: Computer specifications, Event viewer, resource monitor, reliability manager, user management
- Security Fundamentals: Email security (Anti-phishing, Anti-malware, Anti-spam), User account security, Network security (Firewalls, IPS, IDS, port-filtering)
- Virtualization: VMware ESXi, HyperV, Azure VM, Citrix
- Cloud: Microsoft 365, Azure, Intune, MDM and Entra-ID
- Antivirus: MCaFee and Defender
- Backup and redundancy: Datto and RAID technologies
- Remote support: RDP and Teamviewer
- PSA/Ticketing Systems/CRM: Zendesk, ConnectWise
- Maintenance: Check for regular backups and performance
Certification
- PCNSA: PAN00254875
- Microsoft SC – 200: Ongoing
Timeline
Cyber Security Analyst Trainee
Extratech
09.2023 - 02.2024
IT Support
Expert Education & Visas services
07.2022 - Current
Customer Service
Tregear Takeaway
01.2021 - 07.2022
Master's in information technology (Network Security) -
Charles Sturt University