Pradip Ghimire
CHISHOLM,Australian Capital Territory
Summary
Driven professional with a proven track record at Southern Cross Care, excelling in customer service and office administration. Enhanced patient satisfaction and streamlined communication, demonstrating exceptional time management and interpersonal skills. Achieved significant improvements in client relations and operational efficiency through meticulous documentation and recordkeeping.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Southern Cross Care
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Care Service Employee
Southern Cross Care
09.2019 - 10.2022
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of industry best practices and standards of care.
- Adhered to strict infection control guidelines, minimizing the spread of illness among patients and staff members alike.
- Ensured timely communication of relevant patient updates with other members of the healthcare team, fostering a coordinated approach to care delivery and enhancing overall effectiveness.
- Facilitated activities for patients, promoting engagement and social interaction within the community setting.
- Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
Education
Bachelor of Business Studies - Accounting And Finance
Tribhuvan University
Kathmandu, NepalCertificate IV - In Individual Support
Ambition Training Institute
Melbourne, VICSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Customer and client relations
Timeline
Administrative Assistant
Southern Cross Care
10.2022 - Current
Care Service Employee
Southern Cross Care
09.2019 - 10.2022
Bachelor of Business Studies - Accounting And Finance
Tribhuvan University
Certificate IV - In Individual Support
Ambition Training Institute
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