AutoCAD
Service Operator
F&G Business
11.2023 - Current
Pradip Lakai
Customer Service
Melbourne,VIC
Timeline
Customer Service Representative
Colonial Fresh
2023.Jan - 2023.Oct
High School Diploma -
STTOT's College
01.2023 - Current
Work History
Service Operator
F&G Business
TRARALGON, VIC
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Colonial Fresh
Melbourne, VIC
2023.Jan - 2023.Oct
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
3
3
Languages
Education
High School Diploma -
STTOT's College
Melbourne CBD 01.2023 - Current
Skills
- Job Inspections
- Customer Satisfaction
- Client Service
- Customer Service Management
- Verbal Communication
- CAD Software Proficiency
- Construction Standards
- Manual Drafting
- Architectural Knowledge
- Construction Procedures
- Drawing Coordination
- Project Estimation
Work Preference
Work Type
Part TimeInternshipLocation Preference
On-SiteImportant To Me
Company CultureCareer advancementFlexible work hoursQuote
You never know what is enough unless you know what is more than enough.
William Blake
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Revit
Interests
Adventures
Sports
History
Business
Indoor and Outdoor Sports.
I love to play badminton and football with my friends when I have free time. Football is something that gives me joy to play and to watch. It helps me to stress out and keep my body fit and healthy.
Certification
- White Card
Additional Information
Australian Driving License
Affiliations
- AutoCAD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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