Pradip Lamichhane
Parramatta,NSW
Summary
My Dedication towards given job is Excellent, Excellent time management skills combined with a knowledge of the customer service industry. Proven ability to establish and maintain excellent communication and relationships with team and customer.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s Cremorne
08.2023 - Current
- Greeted and welcomed customers with a friendly and positive attitude, consistently receiving positive feedback in customer satisfaction surveys
- Proficiently operated kitchen equipment, including grills, fryers, and food assembly stations, ensuring the efficient preparation of food items
- Followed food safety and hygiene standards to maintain a safe and clean working environment, including regular handwashing, glove usage, and temperature checks
- Demonstrated strong teamwork by collaborating with colleagues to ensure a smooth flow of orders during busy shifts
- Assisted in inventory management, restocking supplies, and ensuring that food items were always available for customer orders
- Participated in training sessions to stay updated on new menu items, promotions, and safety protocols
- Actively contributed to maintaining the restaurant's high cleanliness and hygiene standards by performing regular cleaning and sanitisation tasks
Supervisor
Super Nash Brothers
07.2022 - Current
- Oversaw all aspects of store operations, including inventory management, employee scheduling, and customer service
- Successfully increased store sales by 15% through targeted marketing campaigns and effective merchandising strategies
- Coached and trained team members on product knowledge, sales techniques, and customer service skills, resulting in a more knowledgeable and customer-focused staff
- Maintained a positive work environment by fostering open communication, recognising and rewarding employee accomplishments, and addressing performance issues in a constructive manner
- Developed and implemented standard operating procedures to improve efficiency and reduce expenses
Customer Service team member
KFC Bondi Junction
09.2022 - 03.2023
- Maintained a clean and safe environment by following all safety procedures, cleaning the restaurant before and after shifts, as well as during breaks
- Followed all food handling procedures to ensure proper preparation of products according to established standards
- Provided friendly customer service by greeting customers upon entry, taking orders accurately, delivering orders promptly, and thanking customers for their business
- Assisted in training new team members on job duties and responsibilities within the restaurant including but not limited to cashiering skills, product knowledge, safety practices, etc
- Performed other duties assigned by management such as preparing condiments or side items when needed or assisting with inventory control tasks when required
Education
Bachelor of Information Technology -
SISTC
06.2025
Skills
- Punctual
- Problem Solving
- Flexibility and Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Strong problem-solving and decision-making skills
Certification
- Certificate of food handler.
Timeline
Crew Member
McDonald’s Cremorne
08.2023 - Current
Customer Service team member
KFC Bondi Junction
09.2022 - 03.2023
Supervisor
Super Nash Brothers
07.2022 - Current
Bachelor of Information Technology -
SISTC
- Certificate of food handler.
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