Pradip Mondal

Dynatrace is a leading software intelligence platform that offers AI-driven observability and monitoring solutions across applications, infrastructure, and cloud environments.

Role Summary:

As a Senior Consultant, I provided technical expertise to ensure effective deployment and configuration of the Dynatrace platform across diverse environments. My role included architecture planning, application onboarding, product demos, and close collaboration with Customer Success and Product teams.

Key Responsibilities & Contributions:

• Delivered micro-consulting for deployment, configuration, integration, troubleshooting, and optimization of the Dynatrace platform across Linux and Windows environments.
• Led Dynatrace Cluster architecture, including seamless data centre migration, patching, and upgrades to ensure performance, reliability, and security.
• Automated deployment and configuration tasks using Ansible, improving consistency and efficiency across environments.
• Integrated Dynatrace with various tools, including ITSM, Elasticsearch, and reporting tools, to provide automated ticketing, enhanced reporting, and better visibility into system health.
• Conducted product demonstrations, technical presentations, and proof-of-concepts tailored to client use cases.
• Implemented PKI certificates and customised deployments to meet customer-specific security and operational requirements.
• Diagnosed and resolved production issues through detailed triage and root cause analysis.
• Collaborated with Sales, Customer Success, and R&D teams to identify growth opportunities and drive platform enhancements.
• Built trusted technical relationships with customers and partners, serving as a reliable advisor.

Key Achievements:

• Successfully designed and deployed an on-prem Dynatrace Cluster for a mission-critical customer environment, ensuring robust onboarding and performance.
• Led the consolidation of legacy monitoring tools into the Dynatrace platform, streamlining operations and reducing toolset complexity for improved efficiency and cost savings.

Capgemini is a global leader in consulting, technology, and digital transformation, delivering integrated and innovative business solutions.

Key Responsibilities & Contributions:

• Managed installation, configuration, and monitoring of PeopleSoft Web, Application, and Process Scheduler domains for HCM and ELM systems.
• Developed and enhanced applications using PeopleCode, Application Engine, and Data Mover Scripts.
• Delivered custom enhancements, patches, and upgrades to improve system functionality and performance.
• Streamlined IT procedures and workflows to boost operational efficiency and user satisfaction.
• Handled data operations including table creation, import, updates, and cleansing in PeopleSoft environments.
• Assessed infrastructure health to ensure system reliability and performance.
• Applied and validated Windows patches and hotfixes to maintain secure and stable environments.

Key Achievement:

• Led a major client-side upgrade of PeopleTools and server components, ensuring smooth deployment, improved system stability, and long-term supportability.

A leading provider of strategy, consulting, digital, technology, and operations services, Accenture helps clients navigate complex business challenges.

Key Responsibilities & Contributions:

• Managed PeopleSoft security for PeopleTools, WebLogic, and Application Servers across HRMS, HCM, CRM, and Portal environments.
• Troubleshot issues in Web Server, Application Server, Process Scheduler, and Application Designer.
• Collaborated with teams to enforce procedures for performance, change control, and production migrations.
• Configured components such as Indexer, Search Head, and License Server, utilizing WMI for deployment.
• Designed custom dashboards using JS, CSS3, HTML5, and Splunk (XML/Advanced XML).
• Deployed scalable, fault-tolerant, and cost-effective AWS cloud environments, including VPCs, subnets, and NAT gateways, with unclassified data handling.

Key Achievements:

• Architected and deployed a Splunk environment, collecting logs from 200+ VMs.
• Led the deployment of Phire migration tools and automated PeopleSoft environment migrations.
• Established cost-effective and unclassified AWS cloud environments for development and testing.

Provider of training facilities and solutions.

Key Responsibilities:

• Managed and maintained computer systems, network security, and data storage.
• Provided on-site support and assisted with system installations, upgrades, and troubleshooting.
• Managed Microsoft Exchange, Active Directory, and Windows Server environments.

Retail chain offering petrol, convenience, and grocery products.

Key Responsibilities:

• Coordinated with stock clerks to ensure product availability and organized the store floor according to visual merchandising standards.
• Processed shipments and maintained inventory using stock scanning and inventory software.
• Delivered customer service by identifying needs and facilitating transactions.