Praduman Dhingra (Prady)
Taylors Hill,VIC
Summary
Seeking a professional career in a progressive organization that values continuous learning and skill development. Committed to being part of a dynamic team that actively contributes to the growth and success of the organization. Enthusiastic Sales and Customer Service professional with excellent communication and negotiation skills. Drive to deliver exceptional customer service is unmatched, consistently finding innovative ways to leverage extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Possess strong leadership skills, excelling in training, managing, coaching, and mentoring sales and customer service associates. Ability to effectively interact with staff at all levels of the organization and the public sets apart in the field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Starr Property Group
04.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
Store Manager
Ezymart Australia pty ltd.
08.2016 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Representative
Super Amart Furniture Store
02.2012 - 06.2016
- At Super A Mart my duties & responsibilities were to provide Superior customer service at all times,Sell a wide range of furniture Bedding, Upholstery, Dinning, House Packages, Outdoor and Office), Arranging displays and point of sale information
- Meeting pre-assigned weekly sales targets
- Following up on quotations by calling customers and get deposits on the order
- Sell additional warranty products with furniture
- Offer finance options and instalment plans and Resolve customer complaints and make sure they are satisfied with the outcome.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Sales Representative
National Foods
11.2008 - 01.2012
- At National Foods my duties & responsibilities were to Present and sell company products and services to current and potential clients.
- Follow up on new leads and referrals resulting from field activity.
- Develop and maintain sales material and product knowledge.
- Manage account services through quality checks and other follow up,Identity and resolve client concern.
- Follow up for collection of payment.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Participated in trade shows and conferences to network and generate leads.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Assistant Store Manager
Harris Scarfe
07.2006 - 10.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Mobil Quix
04.2003 - 07.2006
- At Mobil my duties & responsibilities were providing superior customer service at all times,
- Liaison with suppliers from FMCG industry,
- Stocking up & labelling the stock,
- Checking & reporting fuel levels every day.
- Following OHS procedures, keeping the site safe.
- Following & reporting any theft incidents to head office.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Education
Advance Diploma - Hospitality Management
Chisholm Institute
Bachelor of Commerce -
Delhi University
Skills
- Customer Service
- Complaint resolution
- Customer Relationship Building
- Interpersonal communication skills
- Sales closing
- Product and service knowledge
- Upselling and Cross Selling
- Negotiation Tactics
- Stock maintenance
- Liaison with suppliers
- Working well under extreme pressure
- Multi-Tasking
Training
- Cert. III in Retail Operations.
- Recruitment & Selection Training.
- Develop our people training.
- Workplace hygiene procedure certificate.
- Food handler certificate.
- First Aid level II
- Fire safety level II
- Armed roberry survival skill course.
Certification
- Certificate III in Retail Operations
- Recruitment & Selection Training course
- Develop our people training
- Workplace hygiene procedure certificate
- Food handler certificate
- First Aid level II
- Fire safety level II
- Armed robbery survival skill course
- Certificate IV in Property Services
- Certificate IV in Disability
- Manual Handling Training
Timeline
Real Estate Agent
Starr Property Group
04.2021 - Current
Store Manager
Ezymart Australia pty ltd.
08.2016 - 02.2021
Sales Representative
Super Amart Furniture Store
02.2012 - 06.2016
Sales Representative
National Foods
11.2008 - 01.2012
Assistant Store Manager
Harris Scarfe
07.2006 - 10.2008
Assistant Store Manager
Mobil Quix
04.2003 - 07.2006
Advance Diploma - Hospitality Management
Chisholm Institute
Bachelor of Commerce -
Delhi University
- Certificate III in Retail Operations
- Recruitment & Selection Training course
- Develop our people training
- Workplace hygiene procedure certificate
- Food handler certificate
- First Aid level II
- Fire safety level II
- Armed robbery survival skill course
- Certificate IV in Property Services
- Certificate IV in Disability
- Manual Handling Training
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