Prageesha Galwatta
Berwick,VIC
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
EG Fuel Co
Endeavour Hills, VIC
03.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Supervisor/Barista
Michel's Patisserie
Forest Hill, VIC
08.2009 - 04.2011
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate III in Retail
Sarina Russo
Ringwood, VIC01-2009
High School Diploma -
St Marys Convent
Matara, Sri Lanka01-2002
Skills
- Client support
- Analytical problem-solving
- Client engagement
- Efficient task management
- Retail management expertise
- Customer service leadership
- Approachable demeanour
- Efficient shift scheduling
Timeline
Store Manager
EG Fuel Co
03.2014 - Current
Supervisor/Barista
Michel's Patisserie
08.2009 - 04.2011
Certificate III in Retail
Sarina Russo
High School Diploma -
St Marys Convent