Prageeth Somarathna
Alice Springs,Australia
Summary
Developed comprehensive skills in structured environment including effective communication and problem-solving. Seeking to transition into new field to utilize these transferrable skills for innovative and efficient solutions. Committed to contributing to team success and organizational growth through adaptable and strategic thinking.
Overview
11
11
years of professional experience
Work History
Roster Officer
AnglicareNT
01.2023 - Current
- Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
- Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
- Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Trained and supervised employees on office policies and procedures.
Office Administration Assistant and Support Worker
AnglicareNT
09.2023 - 12.2023
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
Branch Manager
The Finance Company PLC
06.2014 - 11.2018
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Education
Certificate 111 - Individual Support Worker: Disability Support
Australian Community And Management Collage
02.2022
Bachelor of Science - Business Management
Wayamba University of Sri Lanka
05.2013
Skills
- Work Coordination
- Strategic Planning
- Innovation and Creativity
- Community Relations
- Information Verification
- Progress monitoring
- Emergency and non-emergency response
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Data Analysis
- Organizational skills
- Documentation
- Scheduling
- Policy adherence
- Process improvements
References
references are available up on request
Timeline
Office Administration Assistant and Support Worker
AnglicareNT
09.2023 - 12.2023
Roster Officer
AnglicareNT
01.2023 - Current
Branch Manager
The Finance Company PLC
06.2014 - 11.2018
Bachelor of Science - Business Management
Wayamba University of Sri Lanka
Certificate 111 - Individual Support Worker: Disability Support
Australian Community And Management Collage
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