PRAGEN UDAYA
Strathfield,NSW
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Jhol Momo Restaurant
Butwal-2, Rupandehi, Nepal
04.2021 - 10.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Restaurant Waiter
Black Forest Nepal
Traffic Chowk-4, Rupandehi, Nepal
03.2019 - 03.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Hospitality College Butwal
Rajmarga Chauraha, Butwal, Nepal07-2020
Skills
- Project management abilities
- Performance reviewing
- Marketing tactics
- Customer Relations
- Team building
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Assistant Manager
Jhol Momo Restaurant
04.2021 - 10.2024
Restaurant Waiter
Black Forest Nepal
03.2019 - 03.2021
High School Diploma -
Hospitality College Butwal