Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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PRAGEN UDAYA

Strathfield,NSW

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Jhol Momo Restaurant
04.2021 - 10.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Restaurant Waiter

Black Forest Nepal
03.2019 - 03.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Hospitality College Butwal
Rajmarga Chauraha, Butwal, Nepal
07-2020

Skills

  • Project management abilities
  • Performance reviewing
  • Marketing tactics
  • Customer Relations
  • Team building

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Timeline

Assistant Manager

Jhol Momo Restaurant
04.2021 - 10.2024

Restaurant Waiter

Black Forest Nepal
03.2019 - 03.2021

High School Diploma -

Hospitality College Butwal

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PRAGEN UDAYA