Pragna Goswami
Albury,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in effective communication, problem-solving, and building rapport with customers to foster positive relationships and drive business success. Committed to upholding high standards of service excellence and contributing to the overall success of the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Diet Technician
Waikato District Health Board
08.2018 - 10.2024
- Managing incoming phone calls from clinicians and efficiently processing orders for the kitchen staff within the system.
- Addressing inquiries and concerns from patients and clinicians, whether via phone or in-person, with a focus on delivering accurate, comprehensive information.
- Conducting thorough assessments to understand each patient's dietary needs, including allergies, restrictions, and preferences.
- Collaborating closely with healthcare professionals such as dietitians or nutritionists to obtain crucial information about patients' nutritional requirements.
- Tailoring portion sizes based on patients' medical conditions, activity levels, and health objectives.
- Establishing and maintaining open channels of communication with patients to accommodate any dietary concerns or preferences, promoting a collaborative approach to their nutritional well-being.
- Upholding patient confidentiality with the utmost respect and adhering strictly to professional ethics and legal obligations.
Kitchen Assistant
Waikato District Health Board
06.2017 - 08.2018
- Deliver and collect meal trolleys to and from wards.
- Cleaned and restock the tray line
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
Bakery Assistant
Pak N Save
05.2016 - 05.2017
- Provided exceptional customer service by assisting customers with inquiries, taking orders, and accommodating special requests.
- Supported inventory management by monitoring ingredient levels and notifying management of replenishment needs.
- Adhered strictly to food safety regulations and guidelines to guarantee the health and safety of customers and colleagues.
- Operated and maintained bakery equipment and tools, adhering to safety protocols and cleanliness standards.
- Provided comprehensive training to new bakery team members on company policies and procedures.
Education
Diploma in Business Management -
Linguis International Institute
01.2015
Skills
- Effective Communication
- Committed to Patient data privacy and protection
- Professionalism and strong work Ethics
- Excellent Prioritization and Organization
- Customer satisfaction focused
Certification
- Understanding Bias in Health Care, Health Quality & Safety Commission New Zealand.
- Cyber Security in Health Care.
- Privacy of Personal & Health Information.
- Fire Safety Waikato.
- Health And Safety - Moving and Handling.
Company Profile
Waikato District Health Board is one of the twenty district health boards of the New Zealand Government. Waikato DHB compromises of over 8,0000 employees and five other hospitals, two continuing care facilities, one mental health inpatient facility, community and public health services in the Waikato region servicing about 425,000 people.
Waikato DHB with other nineteen district health boards and nine other entities merged to form Health New Zealand under national health restructure on July 2022. Health New Zealand is the largest organisation in New Zealand with over 100,000 staffs providing complete healthcare services to over five million people.
Waikato District Health Board - https://www.waikatodhb.health.nz
Timeline
Diet Technician
Waikato District Health Board
08.2018 - 10.2024
Kitchen Assistant
Waikato District Health Board
06.2017 - 08.2018
Bakery Assistant
Pak N Save
05.2016 - 05.2017
- Understanding Bias in Health Care, Health Quality & Safety Commission New Zealand.
- Cyber Security in Health Care.
- Privacy of Personal & Health Information.
- Fire Safety Waikato.
- Health And Safety - Moving and Handling.
Diploma in Business Management -
Linguis International Institute
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