Pragya Dahal
Tallawong,NSW
Summary
Dynamic Sales Assistant with proven expertise at Bakers Delight, excelling in cash handling and relationship building. Enhanced customer engagement through effective product selection and promotional campaigns, driving store traffic. Recognized for strong communication skills and adaptability, consistently resolving inquiries to ensure a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Sales Assistant/Sales Manager
Bakers Delight
Norwest Marketown, Baulkham Hills, NSW
02.2020 - Current
- Provided expert assistance in product selection, improving customer engagement and shopping experience.
- Managed transaction processing with precision using point-of-sale systems to streamline customer service.
- Ensured store organization and cleanliness to foster a welcoming atmosphere for shoppers.
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Trained new staff on operational procedures and customer service standards, fostering skill development.
- Analyzed sales reports to identify trends, informing inventory management decisions.
- Resolved customer inquiries and issues by offering efficient and friendly support in-person and via telephone.
- Maintained accurate inventory records to optimize stock levels and reduce waste.
- Collaborated with management to develop promotional campaigns that boosted store traffic.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Education
Bachelor of Information Technology - Information Technology
ATMC Fed University
Sydney, NSWHigh School Diploma -
Herald International College
KathmanduSkills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Point of sale operation
- Customer needs assessment
- Team support and assistance
- Strong communication and interpersonal skills
- Adaptable and flexible
Gillespie Award Winner
Awarded the Gillespie Award (2022) for high performance, reliability, and contribution to team success.
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Sales Assistant/Sales Manager
Bakers Delight
02.2020 - Current
Bachelor of Information Technology - Information Technology
ATMC Fed University
High School Diploma -
Herald International College