Pragya Singh

• Calling customers to negotiate the recovery of outstanding funds
• Answering incoming calls
• Actioning of incoming correspondence via email, mail
• Accurately updating file details after every customer interaction
• Following up any settlements as required
• Recommending timely and appropriate legal action when required
• Recommending further investigation/action for Team Leader's approval
• Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
• Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.

• Responding to Customer Inquiries: Addressing customer questions, concerns, and requests promptly and professionally via phone, email, or chat
• Policy Management: Assisting customers with policy updates, modifications, and cancellations as per company guidelines and regulations
• Problem Resolution: Investigating and resolving customer issues or complaints efficiently while maintaining high level of customer satisfaction
• Compliance and Documentation: Ensuring all customer interactions and transactions comply with industry regulations and company policies, and accurately documenting customer interactions in system
• Collaboration: Collaborating with other departments such as underwriting, claims, and sales to address customer needs effectively
• Continuous Learning: Staying informed about changes in insurance regulations, industry trends, and product updates to provide accurate and up-to-date information to customers.

• Interacting with clients

• Organizing events and parties

• Creating layouts and designs

• Marketing and promoting business

• Managing daily accounting tasks

• Managed day-to-day business operations.

• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Addressing account inquiries
• Offering account advice to clients over calls
• Performing administrative duties
• Updating clients on bank changes and updates
• Liaising with bank management for client escalations
• Processing customer correspondence
• Communicating with head office on behalf of clients
• Managing client account updates
• Providing training and budding to new team members starting new roles.
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
• Increased client retention through exceptional service and timely solutions to issues.
• Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.

• Managing cash transactions
• Handling payroll responsibilities
• Organizing employee shift schedules
• Monitoring daily expenses and revenues
• Procuring necessary supplies
• Overseeing day-to-day operations

• Providing supervision and care for children in various age groups
• Ensuring safe and supportive environment for children to play and learn
• Engaging children in age-appropriate activities and educational exercises
• Assisting with meal times, including feeding and cleanup
• Monitoring children's behaviour and intervening when necessary to address conflicts or safety concerns
• Communicating effectively with parents or guardians regarding their child's day and any relevant updates

• Managing cash transactions with accuracy and integrity
• Providing exceptional customer service to meet client needs and ensure satisfaction
• Performing key cutting services with precision and attention to detail
• Conducting engraving tasks according to customer specifications and requirements

• Training, supervising and appraising staff
• Planning
• Dealing with customer queries and complaints
• Ordering taking
• Cash handling
• Making Roaster for staff.

• Cash handling
• Customer service
• Merchandising
• Making Coffees
• Baking.