Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Pragya Singh

Point Cook,Australia

Summary

Dynamic and adaptable professional with a solid background in customer service, administration, and entrepreneurship. Experienced in diverse roles across New Zealand and India, demonstrating strong communication, problem-solving, and leadership skills. Proven ability to meet deadlines, exceed targets, and thrive in fast-paced environments. Seeking new opportunities in a growth-oriented organization to leverage expertise and drive success.

Overview

17
17
years of professional experience

Work History

Card Servicing Banker

National Australia Bank (NAB)
Melbourne, Victoria
06.2024 - Current
  • Customer Support: Assist customers with card activations, replacements, and cancellations. Provide information on card features and fees.
  • Issue Resolution: Resolve card-related issues such as fraud, disputes, and billing errors. Ensure timely follow-up and resolution.
  • Account Management: Process credit limit increases, balance transfers, and card upgrades. Guide customers on managing statements and transactions.
  • Sales and Recommendations: Identify opportunities to cross-sell additional NAB products. Promote card usage and benefits.
  • Compliance: Adhere to bank policies and regulatory requirements. Monitor and report suspicious activities.
  • Administrative Duties: Maintain accurate customer records and prepare reports on activities and feedback.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.

Customer Experience Consultant

Fidelity Life Assurance Company Limited
, New Zealand
08.2023 - 09.2023

Owner (Director)

Make A Wish Creators (Event Planner)
, New Zealand
09.2020 - 09.2023
  • Interacting with clients, Organizing events and parties

Customer Service Consultant

ANZ Bank New Zealand Ltd
, New Zealand
06.2021 - 12.2022
  • Addressing account inquiries, Offering account advice to clients over calls, Performing administrative duties, Updating clients on bank changes and updates, Liaising with bank management for client escalations, Processing customer correspondence, Communicating with head office on behalf of clients, Managing client account updates, Providing training and budding to new team members starting new roles

Reliever

Best Start Child Care Canter
, New Zealand
11.2020 - 05.2021

Admin

WORKSHOP CAFE
, New Zealand
07.2017 - 10.2020

Customer Service Representative

Dr.Skew (Key Cutting, Engraving, Repair Shop)
, New Zealand
09.2016 - 06.2017

Office Administrator

ALPRAM SOFTWARE Pvt. Ltd.
, India
01.2010 - 03.2015

Customer Service Representative and Cafe Service

B.P.Oil Ltd. & Wild Bean Cafe
, New Zealand
09.2007 - 03.2009

Education

Diploma In Business Management -

Newton College of Business and Technology
Auckland
01.2008

Bachelor Of Arts -

VBS Purvanchal University Jaunpur
Uttar Pradesh
01.2005

Skills

  • Customer Service:Strong written and oral communication skills
    A strong commitment to customer service
    Experience in responding to customer inquiries and resolving issues
    Effective client dealing and relationship management
  • Problem-Solving:Positive approach to any problem
    Proven ability to investigate and resolve customer complaints efficiently
  • Technical Skills:Good knowledge of MS Excel and MS Office
    Experience in using administrative tools and software
  • Time Management:Ability to work under pressure and unsupervised
    Exceptionally detailed and multi-task oriented
  • Sales and Marketing:Marketing and promoting business skills
    Ability to identify and promote additional products and services
  • Administrative Skills:Managing daily accounting tasks and business operations
    Performing administrative duties and updating clients on changes
    Documenting customer interactions and maintaining records
  • Leadership:Providing training and support to new team members
    Managing and organizing events and teams
  • Adaptability:Flexibility to adapt to various roles and environments
    Eager to learn more and develop professionally
  • Attention to Detail:Accuracy and attention to detail in all tasks
    Optimum utilization of resources to enhance efficiency
  • Professionalism:Confident and reliable with a professional demeanor
    Hardworking, outgoing, and enthusiastic

Personal Information

Visa Status: New Zealand Citizen

References

References available upon request.

Timeline

Card Servicing Banker

National Australia Bank (NAB)
06.2024 - Current

Customer Experience Consultant

Fidelity Life Assurance Company Limited
08.2023 - 09.2023

Customer Service Consultant

ANZ Bank New Zealand Ltd
06.2021 - 12.2022

Reliever

Best Start Child Care Canter
11.2020 - 05.2021

Owner (Director)

Make A Wish Creators (Event Planner)
09.2020 - 09.2023

Admin

WORKSHOP CAFE
07.2017 - 10.2020

Customer Service Representative

Dr.Skew (Key Cutting, Engraving, Repair Shop)
09.2016 - 06.2017

Office Administrator

ALPRAM SOFTWARE Pvt. Ltd.
01.2010 - 03.2015

Customer Service Representative and Cafe Service

B.P.Oil Ltd. & Wild Bean Cafe
09.2007 - 03.2009

Diploma In Business Management -

Newton College of Business and Technology

Bachelor Of Arts -

VBS Purvanchal University Jaunpur
Pragya Singh